Summary
Overview
Work History
Education
Skills
Previousworkexperience
Coreknowledgeandspecializedskills
Timeline
Generic

Shanna Mayfield

Ardmore,Al

Summary

I am seeking a career in the Medical field. I have collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. I'm a Veterinarian Assistant willing to work any shift and offering great work ethic with excellent job attendance. Animal lover with over 6 years of successfully experience. I am committed to learning new tasks and considered a highly motivated employee.

Overview

7
7
years of professional experience

Work History

CSR

HVSE
Huntsville,Al
08.2023 - 09.2024
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
  • Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.

Vet Assistant

Eastside Animal Hospital
Athens,Al
11.2021 - 09.2023
  • Improved patient care by assisting veterinarians with examinations and treatments.
  • Supported veterinarian in performing surgeries by preparing instruments, monitoring anesthesia, and providing post-operative care for patients.
  • Assisted in emergency situations calmly while supporting veterinarians with critical care procedures to stabilize patients quickly.
  • Collected patient biopsies and blood samples for laboratory analysis.

Groomer

K9 Bath Body and Boarding
Madison, Al
03.2021 - 10.2021
  • Removed undercoat buildup and conducted de-shedding on double-coated animals such as Huskys and Malamutes
  • Clipping nails
  • Customer service
  • Restraining
  • Bandaging
  • Basic anatomy, physiology and diseases of small animals
  • Preventative Care
  • Assisting with physical exams
  • Vital Signs and Exam Room Preparations
  • Professionalism
  • Leadership
  • Resistance to stress
  • Time management
  • Able to lift up to 50lbs
  • Handling aggressive animals
  • Trimmed nails using clippers and grinders
  • Collected animal waste produced on walks and discarded in trash or approved receptacles
  • Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection
  • Restocked supplies and rotated items to maintain efficient

Client Care Coordinator

Ability Plus
Huntsville,Al
03.2018 - 07.2021
  • Applied strategic thinking skills when evaluating potential solutions or alternatives during critical decision-making processes affecting the client experience.
  • Enhanced client satisfaction by promptly addressing concerns and providing personalized solutions.
  • Developed strong relationships with clients to build trust and loyalty, resulting in repeat business.
  • Analyzed feedback from clients to identify patterns and trends requiring attention or action from management.
  • Organized regular team meetings focused on sharing best practices and discussing opportunities for growth within the department.
  • Delivered prompt service to prioritize customer needs.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Education

Veterinarian Assistant -

Ross Medical Center
01.2023

High school Diploma -

Athens High school
05.2017

Skills

  • Clipping nails
  • Customer service
  • Restraining
  • Bandaging
  • Basic anatomy
  • Physiology
  • Diseases of small animals
  • Preventative Care
  • Assisting with physical exams
  • Vital Signs
  • Exam Room Preparations
  • Professionalism
  • Leadership
  • Resistance to stress
  • Time management
  • Able to lift up to 50lbs
  • Handling aggressive animals
  • Customer Support
  • Client Relations
  • File Management
  • Complaint Handling
  • Client Support
  • Computer Skills
  • Customer Relationship Management (CRM)

Previousworkexperience

  • Veterinarian Assistant, Pawsitive Petcare, Athens, Al, 02/01/22, Present, Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care., Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets., Kept animal coats clean and healthy with regular washing, grooming and trimming., Restocked supplies and rotated items to maintain efficient operations and prevent expiration of perishable goods., Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites and hair mats.
  • Veterinarian Assistant, Blue Sky Pet Spa, Madison, Al, 10/01/21, 02/01/22, Kept cages, kennels, play yards and grooming areas neat and clean., Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites and hair mats., Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets., Dematted dogs and trimmed hair in ears and between paw pads., Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites and hair mats.
  • Veterinarian Assistant, K9 Bath Body and Boarding, Madison, Al, 03/01/21, 10/01/21, Removed undercoat buildup and conducted de-shedding on double-coated animals such as Huskys and Malamutes., Trimmed nails using clippers and grinders., Collected animal waste produced on walks and discarded in trash or approved receptacles., Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection., Restocked supplies and rotated items to maintain efficient operations.

Coreknowledgeandspecializedskills

  • Clipping nails
  • Customer service
  • Restraining
  • Bandaging
  • Basic anatomy, physiology and diseases of small animals
  • Preventative Care
  • Assisting with physical exams
  • Vital Signs and Exam Room Preparations
  • Professionalism
  • Leadership
  • Resistance to stress
  • Time management
  • Able to lift up to 50lbs
  • Handling aggressive animals

Timeline

CSR

HVSE
08.2023 - 09.2024

Vet Assistant

Eastside Animal Hospital
11.2021 - 09.2023

Groomer

K9 Bath Body and Boarding
03.2021 - 10.2021

Client Care Coordinator

Ability Plus
03.2018 - 07.2021

Veterinarian Assistant -

Ross Medical Center

High school Diploma -

Athens High school
Shanna Mayfield