Shanna McEwen
Walla Walla
Summary
Qualified [Desired Position] with strong background in managing office operations and enhancing administrative efficiency. Proven ability to streamline processes and improve productivity through effective leadership. Demonstrated proficiency in team coordination and problem-solving in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Office Manager
Power Chiropractic
02.2020 - Current
- Maintain office procedures including payroll, scheduling, and processing of paperwork
- Organize all record-keeping systems including filing, protecting, accessing, and destroying employee documents
- Create and maintain office budgets and bookkeeping activities as well as hire, train and supervise other administrative employees
- Manage all patient issues that do not require doctor guidance as well as maintain all Google/Yelp reviews
InstaNashville
03.2014 - Current
- Nashville Instagram with 25k followers and growing.
- Creating content on all things NASHVILLE such as restaurants, boutiques, bars and concerts.
- Building brand partnerships with local vendors such as DCXV, Title boxing, Urban Juicer and George Dickel.
- Work with Management companies, and record labels to showcase new and established artists.
- Conduct interviews with artists, write ups for third party radio syndicates.
- Media for exclusive announcements and events.
- Pod-Cast Host launching in 2020.
Executive Assistant/Floor Manager
Mccoy and Associates
04.2011 - Current
- Maintained the organization of radio station rooms, rotations, gifting areas, green rooms and common areas and led an internal team of 10+ employees while also directly corresponding with station producers and on-air talent
- Coordinated with stations to provide accurate artist information, talking points, hardware needed, and acted as the on-site liaison during all events
- Thoughtfully and strategically created agendas, tracked time for 17+ stations, ensuring per 3–5-minute interviews & escorted all platinum artists between stations
Store Manager
European Wax Center
02.2018 - 12.2019
- Oversaw stores sales and service counts leading to 100k month sales, highest month in store history and top sales count in region
- Responsible for company recruiting and the management of over 20+ employee schedules, payroll, bonuses, sales goals/incentives as well as enforced disciplinary action when needed
- Partnered cross-functionally with owners and regional directors for marketing, events, promotions and conducted daily, weekly and monthly KPI/Goal reporting and analysis
- Received the second highest wax pass sales over multiple month span and maintained top 5 within the franchised region (12 stores at the time)
- Recognized for hospitality scores by both owners and corporate, most notably received 40+ positive, personal reviews from clients
Supervisor
Omni Hotel & Resort
02.2015 - 02.2018
- Responsible for direct sales to clients of skin care and massage products
- Received multiple, positive reviews from hotel guests, leading to a personal review from hotel’s president
- Organized all group events for large-scale parties which included coordinating with external vendors as well as strategic budget management and analysis
- Created specials to gain new clients in addition to developing creative incentives such as days off & lunch bonuses for top salespeople
- Assisted the marketing team in the creation of a spa campaign on social media
Position
Excalibur
02.2011 - 06.2013
- Welcomed clients, guests, and employees and ensured highest level of customer service
- Oversaw all pool events and buyouts, including but not limited to non-official electric daisy carnival pool day parties, engagements, as well as other large-scale celebrations
- Ordered all spa skin care products in alignment with clients’ needs
Education
Bachelor of Arts - Journalism and Media/Entertainment Management
University of Nevada, Las Vegas
Las Vegas, NV12.2011
Skills
- Skilled in Microsoft Office tools
- Cross-functional team engagement
- Data-driven decision making
- Financial budget oversight
- Customer service leadership
- Payroll management systems
- Office management
- Scheduling coordination
- Training and coaching
- Workflow optimization
Timeline
Office Manager
Power Chiropractic
02.2020 - Current
Store Manager
European Wax Center
02.2018 - 12.2019
Supervisor
Omni Hotel & Resort
02.2015 - 02.2018
InstaNashville
03.2014 - Current
Executive Assistant/Floor Manager
Mccoy and Associates
04.2011 - Current
Position
Excalibur
02.2011 - 06.2013
Bachelor of Arts - Journalism and Media/Entertainment Management
University of Nevada, Las Vegas
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