Shanna McMurren

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Strengthened communication skills through regular interactions with others.
• Demonstrated strong organizational and time management skills while managing multiple projects.

• Managed front desk operations, ensuring smooth reception experiences for clients and visitors.
• Coordinated schedules, appointments, and meetings for executives and staff members efficiently.
• Developed and maintained filing systems to improve document retrieval and organization.
• Assisted in onboarding new employees by providing orientation and training on office procedures.
• Implemented process improvements that increased operational efficiency in daily administrative tasks.
• Oversaw inventory management of office supplies, ensuring availability without excess expenditure.
• Answered incoming calls, directing clients to individuals addressing specific needs.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Handled complaints and questions, and re-directed calls to other team members.

●Checked voicemails and emails daily

●Answered phones and gave information to callers, transferred calls appropriate co- workers

●Made copies of correspondence requiring replies

●Greeted visitors or callers and handled their inquiries or directed them to the appropriate persons according to their needs

● Operated office equipment such as fax machines, copiers, or phones systems and arrange for repairs when equipment malfunctions