SHANNA MCNABB
OVERLAND,MO
Summary
Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.
Overview
17
17
years of professional experience
Work History
Retention Specialist/Administrative Assistant/ HR Manager
Sunnova Solar/ Home Depot
04.2021 - 02.2024
- Trained and developed 7 administrative assistants while expansion to other cities across Florida region
- Developed and implemented on-boarding and orientation programs for new employees.
- Demonstrated proficiency in data entry, file organization, and document preparation, ensuring accurate and accessible records
- Provided comprehensive support to clients, executives, and teams, offering assistance in customer service, retention, training.
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
Training Manager/Category Manager
Circle K
08.2014 - 04.2021
- Accomplished Training Manager with outstanding track record of creating and executing impact training programs, achieving 55% increase in productivity and 15% cost reduction through e-learning initiatives
- Skilled in conducting assessments, collaborating with SMEs, and utilizing LMS to drive continuous improvement in training quality and engagement
- Proficient in team leadership, growth, and enhancing cross-functional collaboration, resulting in 40% increase in knowledge-sharing and 95% satisfaction rating in training effectiveness.
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Conducted training courses and prepared videos for long-term use.
Google Specialist Trainer/HR Manager
Google Ads
05.2019 - 03.2020
- Demonstrated optimized Google ad campaigns to meet marketing objectives and enhance ROI
- Conducted keyword research, crafted compelling ad copy, managed bids, and performed A/B testing
- Provided support to these clients, executives, and developed new marketing objectives to enhance our industry trends.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Trained and mentored 10 new personnel hired to fulfill various roles.
Store Manager/ District Manager
CFM/Circle K
08.2007 - 08.2014
- Maintaining daily store operations, including inventory management, staff scheduling, and customer service, to ensure efficient and smooth functioning
- Sales target achieved 38%+ over each quarter, analyzed performance metrics with 89% developed, implementing strategies to maximize revenue and meet business goals
- Supervised and motivated staff of over 500+ employees, providing training, and maintaining positive work environment to enhance productivity and customer satisfaction.
- Approved regular payroll submissions for employees.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
Business Management -
SLC Florissant,Mo
St Louis, MO05.2010
Skills
- Human Resource Management
- Personal Development Sessions
- New Hire Orientation
- Budget Administration
- Remote Employee Training
- Marketing Development
- Adaptive Learning
- Team Development
- Benefits Administration
- Staff Development
- Recruitment Management
- Human Resources Operations
- Daily Operations Management
- Communication Management
- Work Planning and Organization
Timeline
Retention Specialist/Administrative Assistant/ HR Manager
Sunnova Solar/ Home Depot
04.2021 - 02.2024
Google Specialist Trainer/HR Manager
Google Ads
05.2019 - 03.2020
Training Manager/Category Manager
Circle K
08.2014 - 04.2021
Store Manager/ District Manager
CFM/Circle K
08.2007 - 08.2014
Business Management -
SLC Florissant,Mo
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