Summary
Overview
Work History
Education
Skills
Timeline
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Shanna Merritt

Richardson,TX

Summary

Welcoming Front Desk Associate and Assistant with two years of experience in hospitality and assistant work. Received Bachelor of Arts in Psychology from the University of Texas at Arlington. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

3
3
years of professional experience

Work History

Wedding Videographer

Infallible Proofs Photography + Films
Dallas, TX
12.2020 - Current
  • Produced original wedding film content by working collaboratively with wedding photographers, planners, vendors and venue staff to facilitate multimedia production.
  • Collaborated and communicated with every client, for multiple months, to better understand their vision and personalize each film to entail specific details important to every client.
  • Set up for shots according to production schedules, weather and lighting conditions and available equipment.
  • Used Premiere Pro to edit footage into correct order and add effects.
  • Conserved footage archive by organizing, labeling and tagging with metadata.
  • Storyboarded films and recorded over 100 hours of footage for 11 projects.
  • Adjusted and controlled video equipment, composing and framing shots.

Front Desk Associate

Medix Infusion
Addison, TX
02.2020 - 12.2020
  • At the corporate office of Medix Infusion, I greeted company visitors and patients upon arrival, offered assistance and answered questions to build rapport and retention.
  • Answered multi-line phone system from the main line for all infusion center branches and respond to inquiries and transfer calls to correct departments and personnel.
  • Greeted company guests at front desk and engaged in pleasant conversations while managing phone calls, data organization, and incoming payments.
  • Used internal software to process appointments, payments and communication with co-workers about patient information.
  • I used Microsoft Excel, Microsoft Word, and Microsoft Teams on a daily basis and was part of my workflow everyday.
  • Oversaw fast-paced front desk operations and managements' needs at our busy corporate facility.
  • Used quick response and dynamic service skills to build relationships with patients, pharmaceutical reps, home health agencies, improving customer and clientele retention rate.
  • Retrieved mail, packages and documents on behalf of upper management, promptly verifying receipt and arranging for pickup.
  • Collected medical deposits, fees and payments for each appointment.
  • Maintained transaction security by verifying payment cards against identification.
  • Maintained cleanliness and organization of front desk area.

Sales Representative

Anthropologie
Dallas, TX
11.2018 - 06.2019
  • Worked at a very fast pace, high-end retail store and served a diverse range of customers.
  • Thrived in multitasking at a fast paced environment, and enjoyed looking for creative ways to put customers at ease and ensure they had an exceptional experience.
  • At Anthropologie, I learned that excellent customer service is the best way to keep company morale as well as ensure that we are doing our best in serving everyone that enters the store.
  • Working in a dynamic team environment, it was always our goal to created a great experience for the customers while meeting our sale goals.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Trained and mentored new sales representatives.

Front Desk Receptionist

Blackwell Chiropractic
Dallas, TX
03.2018 - 11.2018
  • Working closely with patients at Blackwell Chiropractic, I handled their medical information, filed paperwork, scheduled appointments, and took payments for treatment on a daily basis.
  • I gained knowledge of HIPAA laws and used Excel and Word daily.
  • Throughout the months I worked here, I began to build relationships with the patients and thoroughly enjoyed seeing and catching up with them every week.
  • I interacted extensively with people who were in pain and discomfort, even though it was not part of my job description, I did my best to always keep their needs top priority.
  • I answered their questions about the visit if they were nervous, made sure they felt comfortable, respected, and cared for while they waited to see the chiropractor.

Education

Associate of Science - Psychology

Richland Collegiate High School
Dallas, TX
05.2017

Bachelor of Arts - Psychology, Minor in Sociology

The University of Texas At Arlington
Arlington, TX
12.2019

Skills

  • Certified in Microsoft Excel
  • Certified in Microsoft Access
  • Proficient in OS X & Windows
  • Knowledge in Microsoft Outlook and Microsoft Teams
  • Producing Videos
  • Adobe Software
  • Customer Data Confidentiality
  • Call Transfers
  • Answering Customer Questions
  • Billing Adjustments and Refunds
  • Customer Information Databases
  • Team-Oriented and Cooperative
  • Efficient and Detail-Oriented
  • Data Entry and Maintenance

Timeline

Wedding Videographer

Infallible Proofs Photography + Films
12.2020 - Current

Front Desk Associate

Medix Infusion
02.2020 - 12.2020

Sales Representative

Anthropologie
11.2018 - 06.2019

Front Desk Receptionist

Blackwell Chiropractic
03.2018 - 11.2018

Associate of Science - Psychology

Richland Collegiate High School

Bachelor of Arts - Psychology, Minor in Sociology

The University of Texas At Arlington

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Shanna Merritt