Shanna Miley
Summary
Dynamic Production Coordinator with expertise in project management and schedule coordination. Proven track record in optimizing workflows and enhancing team efficiency. Skilled in materials management and document oversight, fostering strong relationships with subcontractors to ensure timely project completion. Committed to delivering exceptional results through effective communication and problem-solving.
Experienced with coordinating production schedules and resources to ensure timely project completion. Utilizes excellent communication and organizational skills to manage team tasks and resolve issues. Track record of maintaining high-quality standards in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Production Coordinator
Dwyer Restoration
06.2023 - Current
- Provide administrative support for multiple Project Managers and trade teams
- Coordinate scheduling for PMs and tradespeople
- Convert estimates into work orders, and manage material selection sheets
- Track contracts, submittals, invoices, change orders, and estimates in PSA/DASH software
- Assign work orders to trades or subcontractors
- Purchase permits, materials, follow up on backorders, and assist PMs in procurement
- Build and sustain relationships with subcontractors
- Audit jobs weekly, ensuring thorough documentation in PSA - including receipts, change orders, PM duty lists, and financial audit notes
- Attend weekly production meetings and follow up on held or inactive jobs, keeping homeowners and PMs updated
Cashier/Bookkeeper
Boudro's Texas Bistro
01.2022 - 01.2024
- Greet guests and efficiently process all types of payments
- Accurately enter sales into POS system
- Provide change and issue receipts
- Perform cash balancing and closing procedures at shift end
- Uphold a welcoming, service oriented attitude and resolve guest issues politely
- Assist in maintaining tidiness of the cashier area
- Answer multi-line phone system
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Server
MK Davis
01.2018 - 01.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Person in Charge
Lulu's Bakery And Cafe
01.2016 - 01.2018
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Improved overall team performance by implementing efficient management strategies and providing clear guidance.
- Worked with management team to implement proper division of responsibilities.
- Increased customer satisfaction through consistent communication, timely updates, and effective problemsolving.
- Set overall vision and provided team leadership.
Education
BBA - Logistics And Supply Chain Management
Texas A&M University At San Antonio, TX, US
San Antonio, TX05-2024
Associate of Arts - Business Administration
San Antonio College
San Antonio, TX05-2020
Skills
- Project management support
- Schedule coordination
- Project workflow management
- Process efficiency improvement
- Budget management
- Document organization
- Efficient production scheduling
- Supply chain coordination
- Production data analysis
- Procurement documentation
Timeline
Production Coordinator
Dwyer Restoration
06.2023 - Current
Cashier/Bookkeeper
Boudro's Texas Bistro
01.2022 - 01.2024
Server
MK Davis
01.2018 - 01.2022
Person in Charge
Lulu's Bakery And Cafe
01.2016 - 01.2018
BBA - Logistics And Supply Chain Management
Texas A&M University At San Antonio, TX, US
Associate of Arts - Business Administration
San Antonio College
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