Shanna Murdoch

Sainte Genevieve,MO

Summary

Seasoned insurance specialist with excellent planning and problem solving abilities. Offering several years of experience and a willingness to take on any challenge. Organized, driven and adaptable professional with successful history managing high caseloads in fast-paced environments.

Overview

years of professional experience

Work History

Insurance Specialist /Medical Biller and Coder

Ste.Genevieve County Memorial Hospital

Sainte Genevieve, Missouri

09.2022 - Current

Reviewed insurance policies to ensure compliance with existing regulations.
Analyzed financial statements to determine appropriate levels of coverage for clients.
Researched industry trends, legislative changes, and other market conditions affecting insurance products and services.
Managed denials, late payments, extensions and other special circumstances by following up with relevant parties.
Assisted in the development of new products, services, and procedures to meet customer needs.

Restorative Therapy Aide / C.N.A

Crystal Oaks: Skilled Nursing Facility

Crystal City, MO

03.2008 - 05.2016

Assisted therapists in preparing patients for treatment by providing emotional support and encouragement.
Provided administrative support to therapists, including scheduling appointments, maintaining records, and ensuring patient confidentiality.
Observed patients during treatments to monitor progress and provide feedback to the therapist.
Developed individualized care plans that outlined goals for each patient's rehabilitation program.

Education

Some College (No Degree) - Business

Jefferson College

Hillsboro

Skills

Proficient computer skills
Financial / Balancing electronic and mailed checks sent to the hospital
Multitasking

Quotes and sales
Arbitration and litigation

Timeline