Shanna Orion
1539 Bullpup Cir Port Hueneme ,CA
Summary
Driven professional focused on delivering exceptional support for member needs. Successfully manages concerns and resolves conflicts to maximize member satisfaction. Proactively supports team by remaining nimble and adaptable.
Overview
9
9
years of professional experience
Work History
Member Service Representative III
Navy Federal Credit Union
02.2020 - Current
- Shows urgency by helping large volume of members with positive attitude and focus on member satisfaction.
- Assists members with managing accounts, completing transactions, and financial education.
- Knowledgeable in internal systems and related service role duties to provide skilled team backup in handling member demands.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse member questions.
Barista Trainer
Starbucks
03.2015 - 02.2020
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Altered training style to match the learning preference of the individual.
- Recognized as a Starbucks Partner of the Quarter.
- Organized weekly inventory shipments.
- Collaborated with the store manager to ensure proper inventory levels were maintained.
- Managed disbursement of weekly tips.
- Set up lobby marketing displays.
- Fostered meaningful relationships with guests.
Senior Awareness and Fall Prevention
California Health Sciences University
04.2018 - 10.2018
- Worked in interprofessional setting with nursing, pharmacy, and physical therapy students.
- Collaboratively assessed fall risk in individual clients to create well rounded recommendations.
- Administered and demonstrated competency tests to assess fall risk.
- Administered and demonstrated lower extremity strength exercises.
Education
Bachelors of Science - Kinesiology Exercise Science
CSU Fresno
Fresno12.2018
Associates of Arts - Math and Science
West Hills Community College
Lemoore, CA07.2016
Skills
- Remains up to date with policy and procedure updates
- Proficient in role as a universal Member Service Representative
- Works with urgency and thoroughness to provide excellent member service with every transaction
- Enhances operational efficiency
- Successfully operates as a vault custodian
- Mentor to new hires and existing employees
- Adept in financial presentations
- Coordinates outreach events
Accomplishments
Richard E. Cobb award recipient, 2021.
Obtained Level 1 Authority, 2021.
Obtained grade level 74 promotion, 2022.
Obtained Vault Authority, 2022.
Recognized by VP Richard Allen for outstanding branch performance, 2022.
Acquired IRA/Trust specialty role, 2023.
Entered SMSR Roadmap, 2024.
Timeline
Member Service Representative III
Navy Federal Credit Union
02.2020 - Current
Senior Awareness and Fall Prevention
California Health Sciences University
04.2018 - 10.2018
Barista Trainer
Starbucks
03.2015 - 02.2020
Bachelors of Science - Kinesiology Exercise Science
CSU Fresno
Associates of Arts - Math and Science
West Hills Community College
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