Shanna Randall
Murfreesboro,TN
Summary
Shipping Coordinator skilled at working with carriers to effectively ship to domestic and international locations. Quality-driven and hardworking with positive personality and over 2 years of experience in shipping and logistics. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
11
11
years of professional experience
Work History
Shipping and Receiving Supervisor
Jagemann Precisions Plastics
2021.07 - Current
- Orchestrated routing by producing accurate shipping documentation and package labels.
- Oversaw warehouse crew stocking inventory and preparing loads.
- Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
- Monitored and tracked shipments to determine timely delivery and minimize delays.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Processed returns and updated accounts.
- Handled day-to-day shipping and receiving overseeing more than 50 packages per day.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Supervised team of helpers, laborers and material movers to efficiently complete tasks.
- Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
- Evaluated team performance and provided feedback on areas requiring improvement.
- Enforced team adherence to safety regulations and protocols.
- Met or exceeded production goals and objectives by following strict procedures.
- Assigned tasks to team members to complete within designated time frames.
Dance Manager
DBME Dance Studio
2012.03 - Current
- Nurtured creativity and artistic development by providing a warm, positive environment to promote growth required for students to be successful.
- Tutored students one-on-one to help develop individual abilities.
- Choreographed and coached performances, including solos, duets and groups for studios competitive dance team ages from 2 to 17 years old.
- Managed and motivated students to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for students.
Shift Supervisor
Starbucks
2018.01 - 2021.07
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Helped store management meet standards of service and quality in daily operations.
- Conducted routine inspections to check quality and compliance with established specifications.
- Applied security, safety and loss prevention strategies during shifts.
- Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
- Prepared, calibrated, and monitored production levels to achieve targets.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Completed cash and credit card transactions accurately using POS software.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Completed daily financial activities and prepared weekly reports for management to inform decision-making.
Front of House Supervisor
Red Lobster
2012.07 - 2015.11
- Initiated server side-work chart rotation to promote solidarity and standard of cleanliness.
- Managed inventory through effectively ordering and stocking uniforms, linens, beverages, and front of house supplies.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Analyzed customer feedback and implemented strategies to improve customer satisfaction.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Utilized upselling techniques to maximize revenue and increase customer satisfaction.
- Developed and maintained relationships with vendors and other business partners to establish trust and build rapport.
- Developed and implemented marketing initiatives to increase sales and revenue.
- Coordinated training for new FOH staff and coached established employees on procedures to correct problems.
- Managed daily checklists and delegated assignments to keep restaurant professional and customer ready.
- Monitored floor volume and assisted with seating, serving and communication to maintain coverage and guest satisfaction.
Education
Temescal Canyon Highschool
Lake Elsinore, CA2006
Skills
- Shipping and Receiving Processes
- Reading Comprehension
- Customer Retention
- Materials Routing
- Training Junior Team Members
- Work Station Assignments
- Guest Inquiries
- Managing Multiple Tasks
- Cash Register Operations
- Employee Coaching and Mentoring
- Daily Facility Operations
- Document Management
- Inventory Management
- Quality Assurance
- Business Development
Accomplishments
- Temescal Canyon High School6/19/23 3 22 PM
- M https://outlook.office.com/mail/inbox/id/AAQkADMzZjAxNjc2LTAOMDctNDBmNC05ZDdILTc4ZTVIMGMxMGVIZgAQANzFWT9d2L9Lpj4pwSxkKhc%3D...ail-Shauna Randall - OutlookJuly 2012 NovemberShift Supervisor
Timeline
Shipping and Receiving Supervisor
Jagemann Precisions Plastics
2021.07 - Current
Shift Supervisor
Starbucks
2018.01 - 2021.07
Front of House Supervisor
Red Lobster
2012.07 - 2015.11
Dance Manager
DBME Dance Studio
2012.03 - Current
Temescal Canyon Highschool
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