Summary
Overview
Work History
Skills
Accomplishments
Interests
Timeline
Generic

Shanna Raymond

Dallas,TX

Summary

Accomplished professional with strong analytical skills and a deep understanding of credit risk assessment, financial modeling, and data analysis. Recognized for a collaborative approach and adaptability to evolving business needs, consistently driving impactful results within teams. Equipped with expertise in risk mitigation strategies, regulatory compliance, and advanced statistical techniques. A dependable, results-focused individual poised to contribute to organizational success.

Overview

20
20
years of professional experience

Work History

Branch Manager/Division Specialist

Lendmark Financial Services
11.2022 - 06.2025
  • Traveled to branches in the division to manage, help with short-staffing, train existing and new staff (division specialist)
  • Recruited, hired and trained new staff after turning over previous for compliance
  • Lowered delinquency from the highest in the division to one of the lowest
  • Branch is now meeting/exceeding growth and delinquency standards
  • Resolve CFPB/BBB complaints/inquiries.
  • Created tools to help with processing (payment calculator, overage calculator)
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.

Assistant Vice President

Mariner Finance LLC
08.2019 - 10.2022
  • Built new district in CA, 5 direct reports, 23 employees in total.
  • Managed multi-locations in Texas, Louisiana and California 14 Direct reports, 49 reports in total.
  • Recruited, hired and trained new branch managers and indirect reports
  • Conduct credit review and oversee branch operations.
  • Oversaw 42-million-dollar asset portfolio, representative of over 9,000 accounts.
  • Confirm transactional records for accuracy, completeness and legitimacy to ensure audit compliance, adjusting processes as needed to maintain industry and jurisdiction regulations (Audit Pass Rate of 85%).
  • Administer training of management/staff, establishing customer service and sales standards driving new membership and retention.
  • Serve as point of contact for problem resolution, administering a big picture view to construct strategies to resolve issues while also accounting for upstream and downstream impacts.
  • Accomplished branch sales increase of 60% and Receivable Portfolio increase over 5% within 180-day cycle.

Branch Manager

Mariner Finance LLC
10.2017 - 07.2019
  • Turned lowest performing branch in a division of over 100 into a consistently top 3 branch in less than 12 months.
  • Grew branch from under 2 million to over 4 million in 12 months
  • Managed asset portfolio of over 6 million dollars, representing 1100 accounts.
  • Achieved branch sales increase of 20% annually.

Branch Manager

OneMain f/k/a Springleaf f/k/a American General Financial
03.2005 - 09.2017
  • Completed 18-month program at an accelerated pace (13 mos.).
  • Managed portfolio of 16 – 18 million, while consistently growing and maintaining delinquency standards
  • Based on performance, I was promoted to larger branches and asked to relocate from Dallas, TX to Austin, TX where the market was growing exponentially

Skills

  • Operational efficiency enhancement
  • Risk assessment expertise
  • Strategic decision making
  • Stakeholder engagement
  • Layered management expertise
  • Sales enhancement
  • Analytical problem solving
  • Financial audit
  • Knowledge of FDCPA, TILA, and ECOA regulations
  • Loan assessment
  • Financial data analysis
  • Regulatory compliance
  • Collaborative team development
  • Branch operations oversight
  • Client relationship management
  • Strong time management abilities
  • Strong work ethic
  • Detail-oriented approach
  • Coaching expertise
  • Effective verbal communication
  • Operational efficiency management
  • Strategic decision-making
  • Effective conflict resolution
  • Client development
  • Risk management strategies
  • Effective public speaking
  • Financial analysis expertise
  • Performance metrics analysis
  • Loan servicing expertise
  • Operational risk management
  • Tableau data visualization
  • Excel proficiency
  • Financial credit assessment
  • Investment portfolio management
  • Regulatory compliance assessments
  • Loan analysis expertise
  • Credit assessment
  • Risk assessment monitoring

Accomplishments

    Graduated from 24 month Manager training program in 13 months.

    Have successfully taken underperforming Districts and Branches from the bottom to the top multiple times

    Earned the most profit out of over 100 branches 2 years in a row

Interests

  • Offering time and support to shelters for the homeless, women, and animals
  • Music
  • Reading
  • Rock Climbing
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination

Timeline

Branch Manager/Division Specialist

Lendmark Financial Services
11.2022 - 06.2025

Assistant Vice President

Mariner Finance LLC
08.2019 - 10.2022

Branch Manager

Mariner Finance LLC
10.2017 - 07.2019

Branch Manager

OneMain f/k/a Springleaf f/k/a American General Financial
03.2005 - 09.2017

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Shanna Raymond