Shanna Reddick
Friars Point,MS
Summary
Dedicated professional with expertise in pawn evaluation, transaction management, and regulatory compliance. Proven track record in resolving customer disputes and enhancing service quality.
Overview
16
16
years of professional experience
Work History
Certified Lead Pawnbroker
Ezpawn
Clarksdale, Mississippi
05.2020 - Current
- Managed daily operations of pawn transactions and customer service interactions.
- Evaluated items for value and authenticity during pawn assessments.
- Developed promotional strategies to increase foot traffic in the store.
- Maintained compliance with local regulations and company policies.
- Resolved customer disputes and inquiries with professionalism and efficiency.
- Collaborated with management to streamline operational processes and workflows.
- Trained new employees on how to accurately evaluate merchandise for loans or purchases according to established criteria.
- Monitored daily operations of the store including cash management, customer service, sales, inventory control, security systems and staff scheduling.
- Conducted loan evaluations on items presented for collateralized loans or purchases.
- Maintained accurate records of all transactions including loan terms, interest rates and payments due dates.
- Performed periodic audits of store merchandise to identify any discrepancies between physical count and computer records.
- Analyzed financial data such as income statements, balance sheets, budgets and forecasts in order to make informed decisions regarding business operations.
- Managed collections efforts from delinquent accounts while minimizing losses due to non-payment.
- Set terms for loans and collateral, including rate, fee and expiration date.
- Delivered immediate, friendly and knowledgeable service to customers seeking to bring in or purchase merchandise.
- Checked identification for every individual bringing in merchandise and verified against police stolen item database.
- Explained store policies and procedures to customers and responded to questions about loan terms.
- Arranged items for sale in display cases and on racks to achieve profit objectives.
- Accepted and submitted payments to resolve outstanding loan balances or purchases of new items.
- Performed regular reviews of aging loans to identify merchandise ready for sale.
Lead Grill Cook
Isle of Capri Casino
Tunica, Mississippi
08.2014 - 05.2020
- Supervised grill operations to ensure food quality and safety standards.
- Trained and mentored junior cooks on grilling techniques and kitchen protocols.
- Prepared a variety of meats and vegetables for grilling to meet customer demands.
- Maintained cleanliness and organization of the grill station throughout service hours.
- Collaborated with kitchen staff to coordinate meal timing and order fulfillment.
- Demonstrated knowledge of menu items through conversations with customers.
- Resolved kitchen issues promptly to maintain efficient workflow during peak hours.
- Ensured that all ingredients used in the preparation process met quality control standards.
- Organized storage areas so that items could be easily accessed when needed.
- Responsible for prepping, cooking and assembling of all food orders according to restaurant recipes and standards.
- Monitored temperature of grill, ovens and fryers to ensure safe food handling practices were followed.
- Performed daily checks of refrigerator temperatures to ensure food was stored safely.
Cashier Hostess
Fitzgerald's Casino
Robinsonville, Mississippi
03.2010 - 11.2013
- Greeted guests warmly upon arrival, seating them promptly.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Demonstrated strong interpersonal skills when interacting with customers.
- Built positive relationships with other front-of-house and kitchen staff.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cash register accuracy through diligent counting and record-keeping.
- Assisted customers with inquiries and provided exceptional service consistently.
Education
High School Diploma -
Coahoma Agricultural High School
Clarksdale, MS05-2008
Skills
- Pawn evaluation
- Transaction management
- Regulatory compliance
- Cash management
- Inventory control
- Problem solving
- Customer service
- Time management
- Effective communication
- Team collaboration
- Customer account management
- Salesmanship
- Sales negotiation
- Attention to detail
- Loan evaluation
Timeline
Certified Lead Pawnbroker
Ezpawn
05.2020 - Current
Lead Grill Cook
Isle of Capri Casino
08.2014 - 05.2020
Cashier Hostess
Fitzgerald's Casino
03.2010 - 11.2013
High School Diploma -
Coahoma Agricultural High School