Shanna Remy
Lithonia,GA
Summary
To secure a position which allows me the opportunity to leverage my experience in customer service and inventory management. The ideal position would be self-led, while also providing me an opportunity to advance to a management role, where I could further cultivate my leadership and training skills.
Tri-lingual (English, French and Creole). 17 Years of experience in customer service, sales, and marketing. Exceptional interpersonal and communication skills. Demonstrated ability to work well both independently and in a team environment. PowerPoint, Microsoft Excel, Word, and Outlook Express.
Overview
21
21
years of professional experience
Work History
Collection Supervisor
National Credit Systems
01.2012 - 07.2024
- Managed and supervised a team of 9 employees
- Negotiated several solutions with consumers according to company policies and laws of housing debts
- Managed customer complaints as well demonstrating customer service
- Trained, developed and provided ongoing coaching to new employees
- One of my responsibilities were to process the consumers payments and keep up with accounts
- Exceeded budget on a monthly basis
Debt Collector/Customer Service Representative
D,T & Associates
01.2011 - 01.2012
- Negotiated various solutions with debtors according to company policy
- Organized and notated debtor files according to pertinent information
- Built excellent rapport with debtors as well as demonstrated customer service
- Kept up with payments and accounts
- Met quotas assigned on weekly basis
Sales Agent/Customer Service Representative
C-4 Connections-AT&T
01.2009 - 01.2012
- Provided new and existing customers with solutions for residential service
- Performed door-to-door sales for AT&T U-verse TV, Home phone and Internet
- Responsible for training 4-7 new employees per week
Branch Manager, Hiring and Training Manager
MSI Inventory
01.2007 - 01.2010
- Managed 2 teams comprised of 20-40 employees, who performed counts of physical inventory for various customers statewide
- One of my key responsibilities was the effective management of resources
- I was charged with the decision-making on the rotation of individuals amongst my 2 teams, in addition to each team’s assignment on a daily or weekly basis
- Managed the company logs by tracking all information pertaining to customer inventory counts; to include location, date, duration, results and travel expenses
- Coordinated all travel arrangements, including transportation of team, out of state accommodations, on time arrival at location
- Ensured adherence to the completion target (hours or days) to stay within the company’s stipulated budget
- Scheduled and confirmed appointments with customers
- Maintained a calendar of upcoming inventory counts based on each customer’s individual cycle
- Interviewed prospective employees and conduct training of 15-20 individuals each week
Customer Service Associate
Curry Honda
01.2005 - 01.2007
- Administrative Support: Performed administrative tasks for the Sales team
- Data entry and Record Management: Filed and entered new lease information
- Customer Service: Assisted customers with inquiries, billing and the scheduling of appointments
Marketing Manager
United Merchant Services
01.2004 - 01.2005
- Increased sales in my assigned district by 35%, by implementing my own promotional project, which I created using our customer mailing lists
- Visited local businesses on a daily basis, and scheduled appointments for our sales associates to present the Company product
- Trained, developed and provided ongoing coaching to new sales representatives
Education
Phlebotomy Certificate - Phlebotomy Program
Medix School
Marietta, GAHealth Information Technology -
DeVry University
Decatur, GA01.2008
Respiratory Therapy Program -
Gwinnett Technical College
Gwinnett, GA01.2007
EMT diploma - EMT Program
Medix School
Marietta, GA01.2007
Skills
- Tri-lingual (English, French and Creole)
- Customer service
- Sales
- Marketing
- Interpersonal skills
- Communication skills
- Teamwork
- Independence
- PowerPoint
- Microsoft Excel
- Word
- Outlook Express
Summaryofskillset
- Tri-lingual (English, French and Creole)
- 17 Years of experience in customer service, sales, and marketing
- Exceptional interpersonal and communication skills
- Demonstrated ability to work well both independently and in a team environment
- PowerPoint, Microsoft Excel, Word, and Outlook Express
References
Furnished upon request.
Timeline
Collection Supervisor
National Credit Systems
01.2012 - 07.2024
Debt Collector/Customer Service Representative
D,T & Associates
01.2011 - 01.2012
Sales Agent/Customer Service Representative
C-4 Connections-AT&T
01.2009 - 01.2012
Branch Manager, Hiring and Training Manager
MSI Inventory
01.2007 - 01.2010
Customer Service Associate
Curry Honda
01.2005 - 01.2007
Marketing Manager
United Merchant Services
01.2004 - 01.2005
Phlebotomy Certificate - Phlebotomy Program
Medix School
Health Information Technology -
DeVry University
Respiratory Therapy Program -
Gwinnett Technical College
EMT diploma - EMT Program
Medix School