Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shanna Ruegge

Oklahoma City

Summary

Compassionate, dedicated, and motivated individual with 17 years of experience as a medical assistant, complemented by roles in case management and administrative coordination. Possess specialized skills in patient care, medical records management,

clinical procedures, coordinating and managing patient care plans, patient advocacy, interdisciplinary communication, and resource management to support client needs. Provided customer and administrative support, specializing in time management and office administration.

Overview

11
11
years of professional experience

Work History

Care Case Manager III

Community Health Centers, Inc.
08.2023 - 02.2025
  • Facilitated digital Medicaid enrollment by assisting patients with online applications
  • Provided patients community resources and services to address SDOH and medical diagnoses
  • Liaised between providers, vendors, and patients to expedite DME fulfillment
  • Coordinated patient scheduling
  • Developed and implemented personalized patient care plans using a team-based approach
  • Provided monthly support and education to patients encouraging them to reach health goals through personalized care
  • Uploaded and organized patient documentation within EMR system

Administrative Coordinator

HMS Ferries, Inc.
02.2020 - 08.2023
  • Responded to incoming calls, messages, faxes, and other communications
  • Liaison for HMS Ferries, Inc. corporate offices
  • Inventory control
  • Prepared monthly operational reports for corporate office
  • Prepared and organized weekly money bags for operational transactions
  • Maintained up-to-date licenses and permits for crew, vessels, and facilities to ensure compliance with state and federal regulations

Customer Service Representative/Deck Hand

HMS Ferries, Inc.
03.2017 - 08.2023
  • Delivered detailed information on cruise offerings and amenities; offered guidance and coordinated specialty cruise reservations
  • Sold tickets, concessions, and bartended
  • Prepared vessel for service, including cleaning, sanitizing, and bar setup
  • Manned lines to ensure safe docking and undocking procedures
  • Verified end-of-shift financial and inventory reports by cross-referencing transactions to ensure accuracy
  • Communicated with captains, coworkers, and patrons respectfully and energetically

Medical Assistant

First Med Urgent Care
03.2014 - 01.2020
  • Obtained vital signs and updated medical history in EMR system
  • Assisted providers with procedures
  • Removed sutures, changed dressings, applied temporary casts and splints, and performed EKG’s
  • Sterilized instruments
  • Administered injections, e.g., Kenalog, PPD’s, antibiotics, flu vaccinations, and immunizations
  • Transmitted prescriptions to pharmacies

Education

Associate in Science -

Oklahoma City Community College
Oklahoma City, Oklahoma

Skills

  • Microsoft Office
  • EMR systems
  • Advanced knowledge of medical terminology
  • Computer proficiency
  • File Management & Organization
  • Strong analytical skills
  • Knowledge of business machines

Timeline

Care Case Manager III

Community Health Centers, Inc.
08.2023 - 02.2025

Administrative Coordinator

HMS Ferries, Inc.
02.2020 - 08.2023

Customer Service Representative/Deck Hand

HMS Ferries, Inc.
03.2017 - 08.2023

Medical Assistant

First Med Urgent Care
03.2014 - 01.2020

Associate in Science -

Oklahoma City Community College

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