Shanna Ruiz

• Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
• Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
• Organized patient records to research records, extract medical information, and review records for completeness and accuracy.
• Built positive rapport with patients to make patients feel comfortable during uncomfortable procedures.
• Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
• Performed medical records management, including filing, organizing, and scanning documents.
• Used MHS Genesis to maintain and record patient data and generate reports.
• Maintained a high degree of professionalism and composure in high-stress situations, ensuring the well-being of patients and staff alike.
• Maintained strict confidentiality, adhering to HIPAA regulations while handling sensitive patient information.
• Contributed to a positive work environment through proactive problem-solving and excellent teamwork abilities.
• Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.

· Performed a wide range of pharmacy operations with a strong commitment to accuracy, efficiency, and service quality.

· Compounded intravenous antibiotic medications and Total Parenteral Nutrition (TPN) using aseptic techniques.

· Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.

· Proficient with PINNACLE TPN Management System.

· Followed guidelines of USP 797

· Stocked, labeled, and inventoried medication to keep accurate records.

· Generated prescription labels using CPR+, verifying accuracy of patient and medication information.

· Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.

· Ordered medicines daily to replenish stock and increase inventory in anticipation of need.

· Trained as patient care assistant (PCA) to call patients for weekly refills, process new referrals, coordinate deliveries, and pack orders.

· Answered incoming phone calls and addressed questions from customers and healthcare providers.

· Maintained proper drug storage procedures, registries, and records for controlled drugs.

· Directed personnel training and mentored associates to promote productivity, accuracy and commitment to premier customer service.

· Established and updated work schedules to account for changing staff levels and expected workloads.

· Performed timekeeping duties using ADP program for Fleet Store associates.

· Kept abreast of new company products and services to effectively answer questions and resolve complaints.

· Supervise day-to-day customer service operations to provide staff with guidance and drive productivity.

· Focused on Personally Identifiable Information (PII) integrity and keeping personal files of customers and associates accurate, current, and compliant by monitoring records and addressing variances.

· Developed standard operating procedures and document workflows for current and future process steps.

· Worked with Uniform Personnel from all services to provide uniform alterations and dry-cleaning needs.

· Complied with safety and hazardous material handling, storage regulatory requirements, and internal procedures affecting business operations.

· Improved quality processes for increased efficiency and effectiveness.

· Planned and executed soon-to-expire project.

· Processed ship store orders in the 7th Fleet and visited ships in the Area of Region (AOR).

· Proficient in using Retek Distribution Management (RDM), Rumba, and Discoverer Plus.

· Updated and maintained daily delivery log of ship orders and chargeback logs.

· Ensured ship orders delivery were on time for in-port and Replenishment at Sea (RAS) deliveries.

· Processed Richard Barnes and 1Q Ship Store monthly write-off reports for Distribution Center.

· Created reports for Logistic Manager of perishable items in warehouse for weekly expiry meetings.

· Proficient in creating bill of landing (BOL) for ship store orders.

· Created Retail Price Changes (RPC's) for damaged or expired merchandise in warehouse.

· Forced out soon-to-expire items to be marked down in NEX stores throughout Japan.

· Obtained MHE Operator License.

· Oversaw supply requests, accountability and receipts