Shanna Schmitt
Naples,NY
Summary
Experienced support professional prepared for this role, bringing strong focus on team collaboration and achieving results. Skilled in providing personalized care, communication, and problem-solving. Known for flexibility and reliability, adapting to changing needs seamlessly. Proven ability to foster positive, supportive environment. Recognized for time management skills and ensuring high-quality care and safety in diverse environments
Overview
23
23
years of professional experience
Work History
DSP
The Arc Ontario
Canandaigua, NY
11.2014 - Current
- Provided personalized support to individuals with developmental disabilities, enhancing daily living skills and independence.
- Assisted clients in accessing community resources, promoting inclusion and engagement in social activities.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Trained new staff on best practices in direct support, elevating overall quality of care provided.
- Administered medication under supervision, ensuring adherence to healthcare plans.
- Transported clients to and from medical appointments with safety and efficiency.
- Managed crisis situations effectively, maintaining calm and ensuring safety of clients and staff.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Developed strong rapport with clients, facilitating trust-based relationship for effective support.
Secretary
Valley Mechanical Plumbing & Heating
Naples, NY
01.2013 - 03.2014
- Maintained front desk; point of contact for outside vendors and customers.
- Reconciled bank and credit card accounts in Quickbooks
- Processed payroll with Paychex
- Scheduled daily appointments for employees and maintained calendar
- Recommended and assisted customers with selecting merchandise based on customer needs
- Resolved customer issues efficiently ensuring customer satisfaction
- Performed basic office duties including typing, phones, reports, dictation, faxing, scanning, emailing and filing
Professional House Cleaner
Team Maids
Canandaigua, NY
10.2011 - 11.2012
- Worked with team to clean houses; top to bottom, efficiently and professionally
- Managed daily supplies needed for customers houses or businesses
- Kept records of daily mileage, client houses , and client requests
- Handled daily deposits of funds to bank
Maintenance Support
SouthCo
Honeoye Falls, NY
02.2003 - 10.2011
- Conducted new hire orientations and trained temps in maintenance support
- Maintained cleanliness of entire manufacturing facility
- Ordered and tracked cleaning chemicals, materials and office supplies
- Skilled in operation of floor cleaning machine; maintained maintenance
- Assisted Human Resources with scheduled meetings and luncheons
- Collaborated with Environmental & Safety Manager to establish recycling program and a Hazardous Materials Identification System database
- Created rapport with outside vendors and sales representatives on newest products
Education
High School Diploma -
Canandaigua Academy
Canandaigua, NYSkills
- Time management
- First aid and CPR/AED
- Adaptability and flexibility
- Client support
- Medication administration
- Client documentation
- Housekeeping tasks
- Decision-making
- Attentive to people
Timeline
DSP
The Arc Ontario
11.2014 - Current
Secretary
Valley Mechanical Plumbing & Heating
01.2013 - 03.2014
Professional House Cleaner
Team Maids
10.2011 - 11.2012
Maintenance Support
SouthCo
02.2003 - 10.2011
High School Diploma -
Canandaigua Academy