Shanna Scott

• Sorted Portexa Couriers packages by route, destination, and delivery priority.

Sorted incoming packages by route destination and delivery priority to ensure timely deliveries.

• Scanned barcodes to track Portexa Couriers parcels through loading and dispatch.
• Loaded trailers with Portexa Couriers’ shipments using safe lifting practices.
• Communicated with customers to resolve issues and improve satisfaction.

• Managed office operations for foundation repair and waterproofing service teams.
• Coordinated inspection, repair, and waterproofing schedules to optimize team efficiency.
• Handled customer calls for foundation issues and water intrusion concerns.
• Maintained job files, permits, and service documentation to ensure compliance and support field operations.
• Supported invoicing, billing, and payment processing for repair projects.
• Trained office staff on scheduling, records, and customer service procedures.
• Communicated with homeowners about repair timelines and project updates.
• Organized office workflows for sales, dispatch, and service coordination to streamline daily operations.
• Maintained filing system for records, correspondence and other documents.
• Answered phone calls, responded to emails, routed mail and coordinated courier services.
• Managed office inventory and placed new supply orders.
• Monitored invoices for timely processing and accuracy. and payments to ensure accuracy of accounts receivable and payable information.
• Monitored payments due from clients and promptly contacted clients with past due payments.
• Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
• Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
• Ordered office supplies to maintain operational efficiency. and equipment to maintain adequate inventory levels.
• Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
• Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
• Supervised staff members, organized schedules and delegated tasks.
• Reviewed files and records to obtain information and respond to requests.
• Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
• Handled scheduling and managed timely and effective allocation of resources and calendars.
• Managed office budget to handle inventory, postage and vendor services.

• Resolved customer issues with knowledgeable and friendly service, fostering high customer satisfaction.
• Identified customer needs through active listening and effective communication.
• Organized and prioritized daily tasks to streamline workflow and achieve service goals.
• Completed day-to-day duties accurately and efficiently.
• Organized and prioritized daily tasks to streamline workflow and achieve service goals. to efficiently accomplish service goals.
• Identified customer needs through active listening and effective communication. of customers promptly and efficiently.