Shanna Seebachan
New York,NY
Summary
Proven healthcare professional with a track record of enhancing patient satisfaction and streamlining office operations at Dr. John S. Rodman's clinic. Expert in HIPAA compliance and electronic charting, coupled with exceptional customer service skills. Demonstrated ability to maintain patient confidentiality and foster trust, significantly improving patient care coordination and office efficiency.
Medical professional equipped with substantial experience in medical office management, including patient intake and scheduling. Proven ability to foster team collaboration and adapt to varying operational needs. Known for efficient multitasking and excellent patient interaction skills.
Overview
10
10
years of professional experience
Work History
Medical Office Receptionist
Dr. John S. Rodman
05.2024 - Current
- Improved patient satisfaction by efficiently managing front desk operations and addressing inquiries professionally.
- Increased office productivity by multitasking efficiently during peak hours, handling multiple responsibilities simultaneously.
- Handled sensitive situations compassionately when dealing with distressed patients or families during difficult times.
- Collaborated with medical staff to ensure seamless communication and coordination of patient care.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Contributed to a welcoming atmosphere by greeting patients warmly upon arrival and assisting them throughout their visit.
- Reviewed and sent medical records to other physicians upon request.
- Enhanced office efficiency by maintaining organized patient records and scheduling appointments accurately.
- Managed high call volumes, directing calls to appropriate departments while providing accurate information to callers.
- Pulled charts and prepared for nurse and doctor assessment.
Medical Assistant/Receptionist
Northwell Health Physician Partners
05.2016 - 12.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Medical Assistant/Receptionist
Proactive Healthcare
07.2014 - 03.2016
- Checked patient insurance, demographic, and health history to keep information current.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Maintained current and accurate medical records for patients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Education
Phlebotomy Certificate - Phlebotomy
Austin Medical Training
Queens, NY03-2024
Associate of Science - Medical Technology
Plaza College
Queens, NY06-2023
Basic Life Support Certificate - Life Support
National CPR Foundation
Queens, NY07-2021
Medical Assistant Certificate - Medical Technology
Sanford Brown Vocational School
Garden City, NY05-2015
GED -
Queens Educational Institute
New York06-2013
Skills
- Record preparation
- Front desk operations
- HIPAA compliance
- Patient check-in
- Patient confidentiality
- Healthcare experience
- Customer service background
- Office administration
- Patient scheduling
- Electronic charting
Accomplishments
- Collaborated with team of 12 in the development of Sunshine Birthday Club.
- Resolved product issue through consumer testing.
- Documented and resolved the lost of blood test results which led to locating under another patients chart.
Timeline
Medical Office Receptionist
Dr. John S. Rodman
05.2024 - Current
Medical Assistant/Receptionist
Northwell Health Physician Partners
05.2016 - 12.2023
Medical Assistant/Receptionist
Proactive Healthcare
07.2014 - 03.2016
Phlebotomy Certificate - Phlebotomy
Austin Medical Training
Associate of Science - Medical Technology
Plaza College
Basic Life Support Certificate - Life Support
National CPR Foundation
Medical Assistant Certificate - Medical Technology
Sanford Brown Vocational School
GED -
Queens Educational Institute
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