Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shanna Shaffer

Oklahoma City,OK

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

6
6
years of professional experience

Work History

Brand Associate

Athleta
07.2023 - Current
  • Processed cashier transactions quickly and accurately, driving brand loyalty programs.
  • Placed styles, sizes and colors of product on sales floor to maintain availability for customers.
  • Engaged, educated, and befriended customers to deliver amazing shopping experience.
  • Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.
  • Completed floorsets, filled floor, and rang up customers.

Guest Advocate

Target
02.2020 - Current
  • Responded to guest inquiries, complaints and special requests to increase customer satisfaction..
  • Resolved guest complaints and discrepancies in prompt and courteous manner.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Provided primary customer support to internal and external customers.
  • Processed customer orders and inquiries via phone and, in-person communication to foster top-quality service delivery.

Sales Representative

Nordstrom Rack
09.2017 - 01.2020
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Education

High School Diploma -

Enid High School
Enid, OK
05.2017

Skills

  • Shipment Processing
  • Product Launches
  • Branding
  • Brand Management
  • Customer Engagement
  • Inventory Control
  • Product Demonstration

Timeline

Brand Associate

Athleta
07.2023 - Current

Guest Advocate

Target
02.2020 - Current

Sales Representative

Nordstrom Rack
09.2017 - 01.2020

High School Diploma -

Enid High School

Similar Profiles

CREATE PROFILE
Shanna Shaffer