Shanna Shields
Sequim,WA
Summary
With over 35 years of experience in the retail industry, this professional has a comprehensive background in operations, marketing, merchandising, administration, event coordination, HR, and training & development. A dedicated team player who thrives on challenges and is always eager to learn new things. The passion lies in finding innovative ways to inspire and motivate the entire team towards achieving company goals and objectives.
Overview
39
39
years of professional experience
Work History
Training Store Manager
Petsense
07.2018 - Current
- Manage profitable retail pet store with groom shop and pet training services with annual sales over one Million
- Double digits sales comp increases in both core and grooming departments plus almost 50% increase in customer count multiple years in a row
- Most Improved Store of 2020 based on improved sales, customer count, transaction dollars and increased profits
- Training Manager for all newly hired Store Mangers within local market and were needed throughout company which also includes managing all physical inventories
- Manages 10-12 employees which includes hiring, onboarding, training, disciplining and providing performance reviews for all store staff
- Ensure standards for quality, customer service and health and safety for workers and animals are being followed according to company standard and procedures at all times
- Manage and motivate store team to provide superior customer service, educate and build relations with all customers and their pets
- Manage store inventory levels and make key decisions about ordering for sales and shrink control
- Merchandise products to increase sales based on corporate directives and community wants and needs
- Respond to customer complaints, requests and special product needs in a timely manner
- Use reports to analyze sales data to increase profits, control budget, reducing expenses & forward planning
Inventory Control Manager
Petsense
10.2016 - 06.2018
- Responsible for overseeing inventory and shrink control for over 150 retail stores
- Work closely with company operations staff to develop, fine tune and document inventory control procedures, shrink targets and improvement plans
- Created new company inventory program by working with outside inventory companies to create and manage company yearly physical inventories and working with all internal departments to create shrink improvement plans in all areas
- Ensure store team compliance with all store policies and procedures in addition to providing suggestions and ideas to improve systems and processes
- Minimize company loss by ensuring all loss prevention procedures are being followed properly and addressed when out of compliance
- Work and communicate directly with finance, operations and senior management to develop and meet operational budgets for retail inventory and shrink goals
- Identify and report inventory inconsistencies and provide resolutions
District Customer Service Manager
Albertsons/Safeway
01.2015 - 10.2016
- Responsible for increasing customer satisfaction by monitoring all customer complaints, compliments and comments and responding accordingly
- Train, mentor, and develop and oversee retail Customer Service Managers and Store Administrators
- Inform, educate, and ensure execution of new and existing company programs, policy and procedures
- Work with District Managers and Store Managers to take care of all customer complaints and issues and provide feedback on store standards and opportunities within assigned territory
- Work closely with Store Administrators to monitor cash control and reduce cash shortages
- Ensure compliance of weekly front end marketing standards and promotions
- Work with stores in assigned territory to Increase sales and awareness of the company and partner gift card program
Human Resource Training Specialist
Safeway
01.2010 - 01.2015
- Deliver and manage company training programs, projects and initiatives to all levels of employees and management within the division
- Supervised two Training Generalists, one Pharmacy Trainer and up to five project trainers
- New POS system project lead, which includes partnering with store management to train employees, scheduling go-live date, and providing project trainers to support store during roll out
- Create positive partnerships with government regulatory agencies to address and ensure all violations and opportunities are addressed in a timely manner (WIC, AZ State Liquor Board and FDA)
- Resource for division management, store managers, and employees for all retail training opportunities, front end operations, customer service, compliance violations, and indirect labor
- Inform, educate and ensure execution of new and existing company programs
- Team with employment during hiring fairs, seasonal hiring and new store openings to interview, hire and set up training needs
- Partner with all store operations teams to develop, execute and oversee the department managers development programs which includes interviewing, selection and providing training for all candidates
- Conducted training and testing for food safety, liquor and WIC compliance while maintaining database for training completions
- Work with store management to control indirect expenses which included approving training hours, approving training hour requests, and charge backs as needed
- Created many developmental courses for store employees and marketing team
Corporate Brands Field Merchandiser
Non-Perishable
01.2002 - 01.2010
- Train, mentor, and develop department managers in GM, dairy and frozen
- Ensure compliance of weekly marketing standards and promotions
- Oversee compliance with policies and procedures
- Monitor stores inventories, merchandise transfers, and markdowns
- Work with vendors and warehouses to address any display, out of stock or billing issues
- Inform, educate, and ensure execution on new and existing company programs
- Provide communication to district managers on store standards/opportunities
- Plan and execute all consumer brand promotional public and private events
- Supervise new stores and remodels
- Evaluate private label sales and profits and create action plans with store managers to improve sales through promotions, merchandising and education
- Increase sales and awareness of the Safeway and partner gift card program
- Work with stores to get new private label products to the shelf in a timely manner
2nd Assistant/Office Manager/Food Clerk
Safeway
01.1986 - 01.2002
- Worked in grocery retail in all areas of store including in a management role for over 15 years
Education
Some College (No Degree) - Business
Maricopa Community Colleges, Rio Salado Community College
Tempe, AZCertificate in Completion of Retail Management -
Rio Salado Community College
Phoenix, AZ01.2010
Skills
- Customer engagement
- Learning management systems
- Orientation and onboarding
- Leadership development
- Database management
- Compliance training
- Microsoft outlook, word, and Excel
- Time management
- Operations management
- Brand awareness
- HR policies and procedures
- Multitasking and organization
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Training Store Manager
Petsense
07.2018 - Current
Inventory Control Manager
Petsense
10.2016 - 06.2018
District Customer Service Manager
Albertsons/Safeway
01.2015 - 10.2016
Human Resource Training Specialist
Safeway
01.2010 - 01.2015
Corporate Brands Field Merchandiser
Non-Perishable
01.2002 - 01.2010
2nd Assistant/Office Manager/Food Clerk
Safeway
01.1986 - 01.2002
Some College (No Degree) - Business
Maricopa Community Colleges, Rio Salado Community College
Certificate in Completion of Retail Management -
Rio Salado Community College
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