Shanna Smith
Election Administrator
Rowena,TX
Summary
Motivated Election Admininstrator offers demonstrated success tackling various office tasks. Delivers proactive support on key administrative matters to promote productivity across departments. Recognized for organization and time management skills. Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions. Seasoned Elections Administrator focused on business and operational improvements. Dedicated and decisive leader with strategic and forward-thinking mindset. Brings 8 years of progressive business experience in County Clerk Deputy and Elections.
Overview
3
3
years of post-secondary education
26
26
years of professional experience
Work History
Election Administrator
RUNNELS COUNTY
BALLINGER, TX
10.2017 - Current
- Enter and maintain voter records in Vista Solutions.
- Process voter registration in TEAM.
- Prepare elections and voting equipment based on Secretary of State regulations and guidelines.
- Prepare and mail voter registration cards and mass mail out every other year.
- Prepare election reports for commissioners court and Secretary of State.
- Complete all tasks assigned by Secretary of State, Pre-election and Post election.
Deputy Clerk
RUNNELS COUNTY
BALLINGER, TX
03.2013 - 10.2017
- Prepared and executed official documents in Clerk's absence to facilitate timely transactions and departmental functions.
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Entered data using LGS, following procedures to keep information private.
- Provided ease of access and navigation for important data by compiling, organizing and uploading organizational documents to LGS database.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Assisted customers with Deed record searches and land information
Outreach Counselor
Maximus
Lubbock, TX
05.2010 - 03.2013
- Provided comprehensive case management services, including creating Medicaid plans and connecting clients and families to appropriate resources.
- Informed newly expecting mothers about duties and requirements of Medicaid by phone call and/ or home visits.
- Led educational seminars and lectures at local community health centers to expand awareness of responsibilities of new mothers of Medicaid.
Quality Control Technician III
Maximus
Athens, TX
05.2009 - 03.2010
- Monitored and recorded customer phone calls with call center agents to improve quality care and report suspicious behavior.
- Graded and reviewed calls with agents on a one to one basis to improve customer service and to make improvements when needed.
- Assisted in training new classes of employees.
- Reported to supervisors of any illegal or suspicious activity.
Customer Service Representative
Maximus
Athens, TX
06.2008 - 03.2010
- Provided primary customer support to Medicaid, Food Stamp and TANF customers.
- Provided information to customers about account information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Answered constant flow of customer calls with minimal wait times.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
Customer Service Representative/Bookkeeper
Midland Bumper & Crash Parts
Midland
01.1995 - 08.2007
- Answered constant flow of customer calls with minimal wait times.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Delivery and sales of body shop supplies and parts.
- Took care of payroll, and ordering inventory.
Education
Midland College
Midland, TXMidland High School
Midland, TX 08.1987 - 05.1990
Skills
Documentation and reporting
undefinedTimeline
Election Administrator
RUNNELS COUNTY
10.2017 - Current
Deputy Clerk
RUNNELS COUNTY
03.2013 - 10.2017
Outreach Counselor
Maximus
05.2010 - 03.2013
Quality Control Technician III
Maximus
05.2009 - 03.2010
Customer Service Representative
Maximus
06.2008 - 03.2010
Customer Service Representative/Bookkeeper
Midland Bumper & Crash Parts
01.1995 - 08.2007
Midland High School
08.1987 - 05.1990
Midland College
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