Hi, I’m
Shanna Stevens
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams and adept at FOH and BOH operations.
Overview
15
years of professional experience
Work History
East Beach Holdings,LLC Dba Whidbey Villa
Owner and Manager
01.2016 - Current
Job overview
- Ongoing experience effectively utilizing key Vacation rental industry platforms
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Created and monitored promotional approaches to increase sales and profit levels.
- Reconciled daily sales, returns and financial reports in QuickBooks.
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
- Maintained up-to-date administrative records to monitor operational conditions.
- Organizational accomplishments, including purchasing, owning and operating multiple successful short-term rental units.
Pure Spiritual Intelligence
Global Director
12.2021 - 05.2022
Job overview
- Online startup company in Self-Help/improvement industry
- Overseeing multiple departments, including online community platform
- Identified areas within company requiring improvement. Developing, streamlining, and implementing new policies and procedures to ensure a positive experience for customer and clear workflow for contractors and employees
- Assistant to company owner and lead moderator/facilitator for online daily and weekly Zoom webinars and meetings.
- Oversaw global product development and partner relationships, enabling footprint expansion into new markets.
- Developed marketing strategies and integrated campaigns.
- Drove improvements to labor management in order to reduce expenses and increase business profits.
- Managed and organized internal communication to hold staff accountable to priorities.
110 Main Dba FreshBuds
Owner, Operator & BudTender
11.2016 - 08.2017
Job overview
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Managed day-to-day business operations.
- Generated revenues yearly and effectively capitalized on industry growth.
- Maintained up-to-date administrative records to monitor operational conditions.
- Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Discovered areas of improvement by generating quarterly operational and sales reports.
- Reconciled daily sales, returns and financial reports in QuickBooks.
- Trained and developed team members to build human capital.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Established, optimized and enforced business policies to maintain consistency and high-quality standards across industry operations.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
Whidbey Island Time FitnessClinton, WA
Owner, Operator, Fitness Instructor
11.2014 - 06.2016
Job overview
- Envisioned, owned, operated & developed from the ground up two group fitness centers, building them from 0 to 400 clients in less than a year
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
Il Cane Pazzo
Restaurant Manager
08.2006 - 08.2008
Job overview
- Maintained compliance with company policies and procedures for food safety, sanitation and quality.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Oversaw training of team members.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
- Reconciled cash and credit card transactions to maintain accurate records.
La Taza CoffeeHouse
Restaurant General Manager
12.2004 - 07.2006
Job overview
- Motivated staff to perform at peak efficiency and quality.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining accuracy.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Purchased food and cultivated strong vendor relationships.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Maximized quality assurance by completing frequent line checks.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Developed unique events and special promotions to drive sales.
- Helped general management develop prices based on inventory costs and portion sizes.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Increased kitchen efficiency by streamlining processes, reducing waste and mentoring team members on proper procedures.
- Enhanced business productivity by training team members and servers on best practices and protocols.
- Enhanced sales by promoting and assisting with creative menu selections.
- Reduced financial inaccuracies by using POS system while verifying receipts.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Developed coffee beverage menu, recipes, specialty coffee drinks and appropriate menu pricing.
- Designed and adjusted work schedules to meet business demands.
- Controlled food costs and managed inventory.
MudHouse
Barista Shift Lead
07.2003 - 12.2004
Job overview
- Memorized ingredients and recipes for wide variety specialty drinks.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Advised customers on whole bean and bulk tea purchases by detailing origin, flavor and pairing recommendations.
Skills
- Employee Motivation and Performance
- Operational Analysis
- Integrity and Transparency
- Strategic Planning
- Anticipating Problems
- Restaurant Operation
- Supply Ordering and Management
Timeline
Global Director
Pure Spiritual Intelligence
12.2021 - 05.2022
Owner, Operator & BudTender
110 Main Dba FreshBuds
11.2016 - 08.2017
Owner and Manager
East Beach Holdings,LLC Dba Whidbey Villa
01.2016 - Current
Owner, Operator, Fitness Instructor
Whidbey Island Time Fitness
11.2014 - 06.2016
Restaurant Manager
Il Cane Pazzo
08.2006 - 08.2008
Restaurant General Manager
La Taza CoffeeHouse
12.2004 - 07.2006
Barista Shift Lead
MudHouse
07.2003 - 12.2004
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