Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shanna Stubbs

Jonesboro,GA

Summary

Detail-oriented Transaction Processing Representative with 2 years of experience in managing financial transactions accurately. Proficient in data entry, reconciliation, and regulatory compliance, with a proven track record in issue resolution and process enhancement. Excellent communicator committed to customer service, with proficiency in Salesforce and Zendesk, and strong leadership skills.

Overview

4
4
years of professional experience

Work History

Transaction Processing Representative

Chime Solutions
08.2022 - 07.2024
  • Enhanced customer satisfaction with prompt, accurate processing of transactions for a seamless experience.
  • Leveraged excellent time management skills in order to balance competing priorities such as high-volume workload and urgent requests.
  • Continuously sought opportunities for professional development in order to stay current on industry trends and best practices, enhancing the quality of service provided to clients.
  • Improved transaction processing accuracy by diligently reviewing account information and cross-referencing records.
  • Maintained compliance with industry regulations through meticulous attention to detail in transaction processing tasks.


Remote Engagement Specialist

Carenet Healthcare
03.2020 - 06.2022
  • Provided ongoing support to clients throughout their journey, fostering long-lasting partnerships built on trust and mutual understanding.
  • Successfully retained high-value clients by implementing targeted action plans focused on re-engagement efforts tailored specifically to their needs.
  • Processed eligibility and benefits verification and authorization requests.
  • Followed up on denials, late payments, extensions and other special circumstances.
  • Maintained confidentiality of patient finances, records, and health statuses.
  • Strengthened client relationships through consistent follow-ups, ensuring timely renewals and retention.
  • Utilized CRM software to manage client relationships.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Education

High School Diploma -

Brien Mcmahon High School
Norwalk, CT
06.2019

Skills

  • Payment Processing
  • Dispute Resolution
  • Transaction Processing
  • Customer Service
  • Problem-Solving
  • Attention to Detail
  • Multitasking
  • Client Confidentiality

Timeline

Transaction Processing Representative

Chime Solutions
08.2022 - 07.2024

Remote Engagement Specialist

Carenet Healthcare
03.2020 - 06.2022

High School Diploma -

Brien Mcmahon High School

Similar Profiles

CREATE PROFILE
Shanna Stubbs