Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Shanna Travis

Summary

Customer service professional with solid history in managing customer service teams and enhancing customer experiences. Known for fostering collaborative team environment and delivering consistent results. Possesses strong leadership and communication skills, adaptable to changing needs, and reliable in high-pressure situations.

Overview

9
9
years of professional experience

Work History

Customer Service

Global Medical Response
04.2023 - 02.2025
  • Processed inbound customer calls accordingly and quickly
  • Analyzed medical terminology while entering information into a database or computerized system
  • Worked in a fast pace setting for scheduling non emergency transport, room and board
  • Verified and scheduled appointments accurately
  • Analyzed and resolved customer inquiries for missed pickups and issues
  • Update driver check calls into Dispatch/Customer Service Systems
  • Verified Medical enrollment and eligibility
  • Verified Health Plan Protocols and benefits
  • Kept accurate records to document customer service actions and discussions.
  • Streamlined customer service by promptly addressing borrower inquiries and concerns.
  • Provided excellent customer service, addressing concerns promptly and ensuring satisfaction.
  • Provided excellent customer service, addressing inquiries and resolving issues promptly.

Director of Education

Magical Steps Daycare Preschool LLC
09.2020 - 01.2025
  • Oversaw development and implementation of quality educational programs
  • Prepared action plans to address concerns discovered through surveys, classroom observations and conversations with stakeholders
  • Observed teachers and students in classrooms daily to gather data and improve instruction
  • Counseled and monitored at-risk students for attendance, academic progress and behavioral concerns
  • Recruited, trained and mentored faculty and staff in best practices for instruction
  • Strengthened curriculum design by collaborating with faculty and implementing innovative teaching methodologies.

Medical Receptionist

St.Margaret's Hospital
07.2022 - 12.2023
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
  • Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.

Teacher

Bright Start Childcare
10.2017 - 08.2021
  • Maintained effective schedule balance between rest periods, active play and instruction
  • Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs
  • Enforced rules and managed behavior through developmentally appropriate discipline
  • Led children in creative, athletic and educational activities while maintaining a safe and orderly group
  • Introduced children to educational games and activities to boost learning
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate
  • Distributed food, napkins and beverages in preparation for snack time
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.

Receptionist

Academy of Scholars
01.2016 - 01.2020
  • Serves visitors by greeting, welcoming, and directing them appropriately
  • Notifies company personnel of visitor arrival
  • Maintains security and telecommunications system
  • Kept a safe and clean reception area by complying with procedures, rules, and regulation
  • Maintained security and telephone systems
  • Contribute to a team effort by accomplishing related results as needed
  • Supported teams by documenting and communicating actions, irregularities, and continued needs

Education

Associate of Science - Science Education

Rasmussen University
Mokena, IL
03-2019

Graduate Certificate - Medical Billing & Coding

Sanford Brown
Tinley Park, IL
08-2017

Skills

  • Customer Support expertise
  • Solid independent worker
  • Organization skills
  • Time management
  • Data entry
  • Verbal and written communication
  • Appointment scheduling
  • Multitasking Abilities
  • CMR Tool

    • Avaya/ Five 9 phone systems

  • Computer skills
  • Classroom management
  • Relationship building
  • Classroom organization
  • CPR/First Aid certified
  • Claims processing
  • Insurance verification
  • Problem-solving
  • HIPAA compliance
  • Patient confidentiality
  • Insurance coverage verification
  • Eligibility determination
  • Coverage and authorizations
  • Communication and interpersonal skills
  • Coordination and scheduling
  • Insurance billing

Accomplishments

  • Curriculum Design - Designed, developed and implemented daily lessons for 90 students.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Awarded "Employee of the Month" for delivering outstanding administrative support.

Timeline

Customer Service

Global Medical Response
04.2023 - 02.2025

Medical Receptionist

St.Margaret's Hospital
07.2022 - 12.2023

Director of Education

Magical Steps Daycare Preschool LLC
09.2020 - 01.2025

Teacher

Bright Start Childcare
10.2017 - 08.2021

Receptionist

Academy of Scholars
01.2016 - 01.2020

Associate of Science - Science Education

Rasmussen University

Graduate Certificate - Medical Billing & Coding

Sanford Brown

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Shanna Travis