SHANNA TURNER
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
20
20
years of professional experience
Work History
Administrative Assistant
Warner Bros Discovery
8403 Colesville Road Silver Spring , MD
02.2020 - 03.2023
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Established administrative work procedures to track staff's daily tasks.
- Executed record filing system to improve document organization and management.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Managed filing system, entered data and completed other clerical tasks.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Administrative Assistant
Laureate Education
7506 Samuel Morse Dr, Columbia, MD
11.2017 - 02.2020
- Organized and maintained filing and document management systems by coordinating, archiving, and purging files
- Developed administrative processes to achieve organizational objectives and improve office efficiency
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail, and composing and typing correspondence
- Updated details in the company database by keying in customer contacts and delivery dates
- Maintained inventory in the supply closet to prevent shortages
- Directed customer communication to appropriate department personnel
- Controlled building access by supplying key cards to employees and visitors.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
Administrative Manager
W.R Grace
7500 Grace Dr, Columbia, MD
01.2014 - 11.2017
- Automated office operations to optimize accounts payable and receivable, customer correspondence, and data communications
- Delivered comprehensive training to maintain compliance requirements
- Monitored office inventory to maintain supply levels
- Directed and oversaw office personnel activities
- Identified and solved problems to enhance management and business direction
- Recruited, trained, and developed an administrative team to support corporate growth and objectives
- Conducted staff performance evaluations to monitor progress and recommend a professional development plan
- Prepared detailed spreadsheets of weekly and monthly sales statistics and expenses.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
Administrative Assistant
Mid County Recreation
2400 Queens Guard Rd , Silver Spring ,MD
06.2009 - 01.2014
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail, and composing and typing correspondence
- Developed administrative processes to achieve organizational objectives and improve office efficiency
- Updated details in the company database by keying in customer contacts and delivery dates
- Tracked and submitted employee timesheets to the accounting department for payroll processing
- Coordinated project materials by managing physical and digital files, monitoring spreadsheets, and updating reports
- Reviewed and suggested improvements for a diverse range of documentation, including interoffice correspondence, reports, and presentations
- Planned events and department activities by acquiring venues, developing guest lists, and organizing catering services.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
Customer Experience Manager
Michaels Arts and Crafts
13805 Georgia Ave. Silver Spring, MD
08.2003 - 07.2009
- Trained and mentored new team members to promote productivity, accuracy, and friendly customer service
- Oversaw address of customer requests for friendly, knowledgeable service and support
- Scheduled appointments to meet customer needs and resolve key concerns
- Prepared documentation, reports, and logs to identify and manage sales metrics and support process-driven activities
- Supported sales team members to drive growth and development
- Established sales goals and strategies that contributed to increased growth in sales and profitability
- Created presentation materials for sales, customer relations, and management purposes.
- Managed accounts to retain existing relationships and grow share of business.
- Drove sales by developing multi-million dollar contract sales.
Education
Certificate - Child Development
Penn Foster Career School
Scranton, PA03.2015
High School Diploma -
Ballou High School
3401 4th St Se06.1991
Skills
- Back Office Operations
- Detailed Meeting Minutes
- 10-Key Proficiency
- PC Proficiency
- Labor Relations
- Advanced MS Office Suite Knowledge
- Records Management Systems
- Report Analysis
- Program File Distribution
- Document Retrieval
- Mail Management
- Employee Timesheet Processing
- Database Administration
- Records Management
- Phone Call Answering
- Business Planning
- Multi-Line Phone Systems
Timeline
Administrative Assistant
Warner Bros Discovery
02.2020 - 03.2023
Administrative Assistant
Laureate Education
11.2017 - 02.2020
Administrative Manager
W.R Grace
01.2014 - 11.2017
Administrative Assistant
Mid County Recreation
06.2009 - 01.2014
Customer Experience Manager
Michaels Arts and Crafts
08.2003 - 07.2009
Certificate - Child Development
Penn Foster Career School
High School Diploma -
Ballou High School