SHANNA TURNER
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
20
20
years of professional experience
Work History
Administrative Assistant
Warner Bros Discovery
02.2020 - 03.2023
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Established administrative work procedures to track staff's daily tasks.
- Executed record filing system to improve document organization and management.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Managed filing system, entered data and completed other clerical tasks.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Administrative Assistant
Laureate Education
11.2017 - 02.2020
- Organized and maintained filing and document management systems by coordinating, archiving, and purging files
- Developed administrative processes to achieve organizational objectives and improve office efficiency
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail, and composing and typing correspondence
- Updated details in the company database by keying in customer contacts and delivery dates
- Maintained inventory in the supply closet to prevent shortages
- Directed customer communication to appropriate department personnel
- Controlled building access by supplying key cards to employees and visitors.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
Administrative Manager
W.R Grace
01.2014 - 11.2017
- Automated office operations to optimize accounts payable and receivable, customer correspondence, and data communications
- Delivered comprehensive training to maintain compliance requirements
- Monitored office inventory to maintain supply levels
- Directed and oversaw office personnel activities
- Identified and solved problems to enhance management and business direction
- Recruited, trained, and developed an administrative team to support corporate growth and objectives
- Conducted staff performance evaluations to monitor progress and recommend a professional development plan
- Prepared detailed spreadsheets of weekly and monthly sales statistics and expenses.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
Administrative Assistant
Mid County Recreation
06.2009 - 01.2014
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail, and composing and typing correspondence
- Developed administrative processes to achieve organizational objectives and improve office efficiency
- Updated details in the company database by keying in customer contacts and delivery dates
- Tracked and submitted employee timesheets to the accounting department for payroll processing
- Coordinated project materials by managing physical and digital files, monitoring spreadsheets, and updating reports
- Reviewed and suggested improvements for a diverse range of documentation, including interoffice correspondence, reports, and presentations
- Planned events and department activities by acquiring venues, developing guest lists, and organizing catering services.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
Customer Experience Manager
Michaels Arts and Crafts
08.2003 - 07.2009
- Trained and mentored new team members to promote productivity, accuracy, and friendly customer service
- Oversaw address of customer requests for friendly, knowledgeable service and support
- Scheduled appointments to meet customer needs and resolve key concerns
- Prepared documentation, reports, and logs to identify and manage sales metrics and support process-driven activities
- Supported sales team members to drive growth and development
- Established sales goals and strategies that contributed to increased growth in sales and profitability
- Created presentation materials for sales, customer relations, and management purposes.
- Managed accounts to retain existing relationships and grow share of business.
- Drove sales by developing multi-million dollar contract sales.
Education
Certificate - Child Development
Penn Foster Career School
Scranton, PA03.2015
High School Diploma -
Ballou High School
3401 4th St Se06.1991
Skills
- Back Office Operations
- Detailed Meeting Minutes
- 10-Key Proficiency
- PC Proficiency
- Labor Relations
- Advanced MS Office Suite Knowledge
- Records Management Systems
- Report Analysis
- Program File Distribution
- Document Retrieval
- Mail Management
- Employee Timesheet Processing
- Database Administration
- Records Management
- Phone Call Answering
- Business Planning
- Multi-Line Phone Systems
Timeline
Administrative Assistant
Warner Bros Discovery
02.2020 - 03.2023
Administrative Assistant
Laureate Education
11.2017 - 02.2020
Administrative Manager
W.R Grace
01.2014 - 11.2017
Administrative Assistant
Mid County Recreation
06.2009 - 01.2014
Customer Experience Manager
Michaels Arts and Crafts
08.2003 - 07.2009
Certificate - Child Development
Penn Foster Career School
High School Diploma -
Ballou High School
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