Microsoft Excel
SHANNA A. JAMES
McKinney
Summary
Enthusiastic person who goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and customer service
Overview
28
28
years of professional experience
Work History
Registration Clerk
Methodist Craig Ranch Surgery Center
05.2023 - Current
- Completed registration paperwork, verifying accurate patient information for 15-30 patients daily.
- Facilitated positive first impressions of healthcare facilities by creating a welcoming environment at the front desk.
- Assisted in processing patient payments via cash, checks and credit cards.
- Assisted patients with questions or concerns about their appointments, addressing any issues promptly and professionally.
- Provided training to new registration clerks on policies, procedures, and best practices for maintaining an efficient workflow within the department.
- Managed calls while addressing patients concerns and directing calls to appropriate departments as needed.
- Supported facility operations by performing various administrative tasks, maintaining clean waiting area, updating spreadsheets for administrator, and maintaining office supplies inventory.
- Streamlined the collections process for increased efficiency and improved customer communication.
Substitute Teacher
Mckinney Independent School District
08.2015 - Current
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Supervised lunchroom and recess activities.
- Developed and executed lesson plans to cover required curriculum effectively.
Sales Coordinator
Norlift Of Oregon
03.2004 - 03.2007
Financial Aide Manager
Austin Schools Of Massage
01.2003 - 01.2004
Project Coordinator
Baron Communications
01.1999 - 01.2003
Transportation Coordinator
Prosource/Ameriserve
01.1997 - 08.1999
Education
Bachelor of Arts - Mathematics
Lewis University
Romeoville, IL05-1997
Associates of Arts - Liberal Arts
Phoenix Community College
Phoenix, AZ05-1994
Skills
- Problem-solving
- Patient registration
- Payment processing
- Confidentiality compliance
- Electronic medical record software - HST: Clariti, Pathways, Case Coordination & E-Chart
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Microsoft Word
Powerpoint
Timeline
Registration Clerk
Methodist Craig Ranch Surgery Center
05.2023 - Current
Substitute Teacher
Mckinney Independent School District
08.2015 - Current
Sales Coordinator
Norlift Of Oregon
03.2004 - 03.2007
Financial Aide Manager
Austin Schools Of Massage
01.2003 - 01.2004
Project Coordinator
Baron Communications
01.1999 - 01.2003
Transportation Coordinator
Prosource/Ameriserve
01.1997 - 08.1999
Bachelor of Arts - Mathematics
Lewis University
Associates of Arts - Liberal Arts
Phoenix Community College
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