Shannafaye Cox
Chicago,IL
Overview
15
15
years of professional experience
Work History
Warehouse Manager
Aramark
Chicago, IL
02.2022 - Current
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Met environmentally controlled warehouse operational needs through smooth staffing and resource allocation.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Organized records of vehicles, schedules and completed orders.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Followed through with client requests to resolve problems.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Store Leader
7-eleven
Chicago, IL
02.2021 - 02.2022
- Set example for customer service by expertly handling challenging situations and modeling positive behaviors to team members.
- Maintained attractive, clean and fully stocked store environments to maintain appeal for every customer.
- Coached staff to leverage upselling and cross-selling opportunities, driving consistent sales by cultivating competitive and results-driven culture.
- Planned optimal workflow through successful scheduling and task delegation.
- Merchandised products beautifully with attractive displays to quickly move stock.
- Tracked performance and communicated global insights with corporate leaders, sharing successes and strategies to proactively tackle any deficiencies.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
- Implemented performance review and motivational strategies to elevate HR team results.
- Recruited top talent to maximize profitability.
- Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
- Organized shift meetings to communicate and resolve issues for night operations.
- Reviewed resumes and employment applications and interviewed applicants to evaluate work history and other qualifications.
- Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Partnered with vendors and suppliers to effectively manage and budget.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Scheduled employees for ALL shifts, taking into account customer traffic and employee strengths.
- Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Drafted invoices for completed work.
- Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
- Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
Operations Manager
Walmart
Chicago, IL
07.2007 - 05.2020
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Reviewed shift reports to understand current numbers and trends.
- Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
- Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
- Developed and launched loss-prevention program, reducing theft 40%.
Education
High School Diploma -
Richardson High School
Chicago, IL06.2001
No Degree - Criminal Justice
Richard J. Daley
Chicago, ILSkills
- Management information systems
- Risk analysis and management
- Work flow planning
- Policies and Procedures Implementation
- Team Leadership
- Relationship Development
- Sales background
- Employee relations and conflict resolution
- P&L Management
- Strategic Planning
- Hiring and Firing
- New Employee Orientation
- Workforce Improvements
- Employee Performance Reviews
- Payroll Preparation
- Compliance
Timeline
Warehouse Manager
Aramark
02.2022 - Current
Store Leader
7-eleven
02.2021 - 02.2022
Operations Manager
Walmart
07.2007 - 05.2020
High School Diploma -
Richardson High School
No Degree - Criminal Justice
Richard J. Daley