Shanna Gobbo
Anna,TX
Summary
Highly-motivated employee with a desire to take on new challenges. Extensive knowledge of computer hardware and software with exemplary communication, follow through and attention to detail. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
PRODUCT SUPPORT TECHNICIAN
CentralSquare Technologies
Lake Mary, FL
10.2011 - Current
- Evaluate software and/or hardware to recommend improvements or upgrades.
- Assist customers with hardware and/or software issues that affect the performance of Central Square software.
- Install Central Square software.
- Maintain records of data communication transactions, problems and remedial actions or installation activities.
- Design and modify reports using SalesForce and Microsoft Office
- Apply knowledge of IT best practices to tackle the challenge of unfamiliar tasks and make educated decisions.
- Backup for everyone in department when needed by learning their specialties.
- Design pages for departments using Confluence Wiki.
- Create and update training materials and procedures.
- Maintain composure and patience in face of difficult customer situations by applying de-escalation techniques and positive customer support.
OWNER/Operator Technician
SR Sales
Cresco, IA
10.2011 - 07.2019
- Sold hardware/software to end users.
- Repaired computers and printers on site and in shop.
- Installed and updated hardware/software for end users.
- Worked with customers to assess the most suitable hardware/software for their needs.
- Conducted trainings on the use of hardware/software for end users.
- Setup and monitored backups for end users.
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
MANAGER/PC TECHNICIAN/SALES PERSON
Sims TV and Electronics
Decorah, IA
12.2007 - 10.2011
- Troubleshooted hardware/software problems for clients over the phone, on site and in shop.
- Installed and/or updated hardware and software in all types of environments.
- Worked with clients to assess the most suitable hardware/software for their needs.
- Trained users to operate and manage hardware/software.
- Scheduled service calls for the department and track them through to completion.
- Oversaw ordering and pricing for the Technology department.
- Produced reports and documents for Management using Microsoft Office and the company's proprietary software.
- Conducted and evaluated the monthly and yearly inventory for the company.
- Developed strong knowledge of hardware and software while keeping abreast of new applications, increasing efficiency and productivity for management and clients.
Education
Certificate - ArcGIS Pro Series 2021 Crime Analysis
IACA
Online12.2021
Associate of Arts - Programming/Accounting
Western Technical College
La Crosse, WI01.2001
Skills
- Microsoft Office Suite (emphasis on Excel and Word)
- ArcGIS Pro
- Administration and Reporting through Salesforce
- Computer programming with SQL
- Written and oral communication
- VBA, C(Visual C)
- Confluence Wiki knowledge
- Active Directory
- CrimeView/FireView software
- Project management
- Problem-solving
- Database design
- Time management
- Data analysis
- System analysis CJIS certified
- Planning & Organizing
- Technical Troubleshooting
- Data backup and retrieval
- Network design
- Quality assurance
- Conflict Resolution
- Training & Development
- Flexible Schedule
Timeline
PRODUCT SUPPORT TECHNICIAN
CentralSquare Technologies
10.2011 - Current
OWNER/Operator Technician
SR Sales
10.2011 - 07.2019
MANAGER/PC TECHNICIAN/SALES PERSON
Sims TV and Electronics
12.2007 - 10.2011
Certificate - ArcGIS Pro Series 2021 Crime Analysis
IACA
Associate of Arts - Programming/Accounting
Western Technical College
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