Shannah Ferrante
Richmond,VA
Summary
People-first operator with 9+ years of experience driving organizational growth, performance, and culture through smart systems and clear strategy. I've led HR teams, built comp structures from scratch, coached executives, and scaled hiring by over 60% - all while embedding equity and empathy into the employee experience. Known for balancing operational rigor with heart, I build programs that people believe in and processes that leaders rely on.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Manager, People Operations
Keeping Current Matters
01.2024 - 05.2025
- Strategic advisor to CEO and exec team on people decisions including compensation, performance, headcount, and organizational design
- Led a 5-person People team across HR operations, employee experience, recruiting, and compliance
- Built and operationalized the company's first compensation philosophy and salary bands, guiding promotions and hiring equity
- Drove 100% benefits enrollment and improved employee understanding through targeted comms and streamlined open enrollment strategy and process
- Maintained compliance with FLSA, ADA, EEO; led policy audits and risk mitigation with external legal counsel
Senior Manager, Talent & Employee Experience
Keeping Current Matters
08.2022 - 01.2024
- Managed and coached 3-person team; scaled hiring by 62% in one year while maintaining 85+% retention
- Built a 90-day onboarding experience, reducing time-to-productivity by 20% and boosting new hire satisfaction
- Reengineered recruiting workflows and integrated ATS and HRIS for faster, cleaner hiring operations
- Designed company-wide engagement programs (L&D, offsites, DEI) that helped drive an NPS of 84
- Implemented inclusive hiring practices and DEI onboarding, reaching 100% of new hires
Employee Experience Manager
Keeping Current Matters
09.2020 - 08.2022
- Transitioned all hiring and onboarding to fully remote during COVID, ensuring seamless candidate and new hire experience
- Founded "Mental Health Fridays," adopted company-wide, increasing engagement scores by 12%
- Led return-to-office planning and policy writing, aligning safety with flexibility and clarity
- Co-founded the DEI Committee and co-led first org-wide DEI vision and roadmap
Executive Assistant & Ops Specialist
Keeping Current Matters
01.2016 - 09.2020
- Supported CEO & VP of Marketing with calendar, travel, meeting prep, and confidential comms
- Owned ops tasks including vendor management, expense reporting, internal events, and onboarding logistics
- Built SOPs and workflows that improved internal clarity, speed, and autonomy
- Received Six sigma Green Belt certification and managed multiple org-wide projects
Education
Bachelor of Arts - Psychology
Stony Brook University
Stony Brook, NY08-2016
Skills
- HR Strategy
- Performance & compensation
- Compliance
- Internal Communications
- Employee Onboarding
- Talent Acquisition
- Process and Project Management
Certification
- Lean Six Sigma Green Belt
Timeline
Senior Manager, People Operations
Keeping Current Matters
01.2024 - 05.2025
Senior Manager, Talent & Employee Experience
Keeping Current Matters
08.2022 - 01.2024
Employee Experience Manager
Keeping Current Matters
09.2020 - 08.2022
Executive Assistant & Ops Specialist
Keeping Current Matters
01.2016 - 09.2020
Bachelor of Arts - Psychology
Stony Brook University
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