Shannah Hanna
Cumberland,OH
Summary
Professional with over 10 years of quality customer service experience in healthcare settings seeking a career change where helping people with excellence is still the goal.
Overview
15
15
years of professional experience
Work History
STNA
Interim Healthcare Hospice
08.2021 - Current
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery for both in-home and facility bound patients.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Maintained patient confidentiality by completing and safeguarding all medical records.
- Improved skills via online employee education training.
Temperature Screener
Horizons Staffing Agency/Aldi Distribution Center
06.2020 - 08.2020
- Temporary assignment during initial Covid outbreak in which I adhered to strict screening techniques and procedures while conducting human screenings in compliance with all federal, state and local regulations.
STNA/Resident Attendant
Generations Senior Living
07.2016 - 05.2020
- High quality support caring for residents in assisted living facility.
- Experience managing up to 80 patients; vital assessments, patient monitoring and routine ADL's.
- Offered immediate assistance in both emergency and routine paging situations to evaluate needs and deliver care.
STNA
Parkside Villa
06.2011 - 11.2015
- Patient caregiver, managed up to 40 adults on 2 units, assisted with ADL's.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Checked patient vitals such as temperature, blood pressure, and weight.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care
STNA
Northeast Professional Homecare
11.2009 - 01.2011
- Assisted patient's with daily hygiene, cleaning, cooking, shopping.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Educated patients and family members on best home care practices for healing and recovery.
- Assisted management with office administrative duties, which consisted of payroll and data entry; filing and faxing documents; and daily calls to 10 to 20 employees to confirm work hours and schedules. Also assisted job applicants with application processes.
Front Office Receptionist
Qualderm
12.2023 - Current
Education
High School Diploma -
Polaris Career Center
Middleburg Heights, OH06.2009
Skills
- Direct customer service
- Professional telephone demeanor
- Training and Development
- Self-Motivated
- Verbal and written skills
- Active Listening
- Calm disposition
- Creative problem solving
- Complaint resolution
- Flexible and Adaptable
- Empathetic
- Patient
Timeline
Front Office Receptionist
Qualderm
12.2023 - Current
STNA
Interim Healthcare Hospice
08.2021 - Current
Temperature Screener
Horizons Staffing Agency/Aldi Distribution Center
06.2020 - 08.2020
STNA/Resident Attendant
Generations Senior Living
07.2016 - 05.2020
STNA
Parkside Villa
06.2011 - 11.2015
STNA
Northeast Professional Homecare
11.2009 - 01.2011
High School Diploma -
Polaris Career Center
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