Shannah Hanna
Cumberland,OH
Summary
Professional with over 10 years of quality customer service experience in healthcare settings seeking a career change where helping people with excellence is still the goal.
Overview
15
15
years of professional experience
Work History
STNA
Interim Healthcare Hospice
Cambridge, OH
08.2021 - Current
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery for both in-home and facility bound patients.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Maintained patient confidentiality by completing and safeguarding all medical records.
- Improved skills via online employee education training.
Temperature Screener
Horizons Staffing Agency/Aldi Distribution Center
Hinckley, OH
06.2020 - 08.2020
- Temporary assignment during initial Covid outbreak in which I adhered to strict screening techniques and procedures while conducting human screenings in compliance with all federal, state and local regulations.
STNA/Resident Attendant
Generations Senior Living
Strongsville, OH
07.2016 - 05.2020
- High quality support caring for residents in assisted living facility.
- Experience managing up to 80 patients; vital assessments, patient monitoring and routine ADL's.
- Offered immediate assistance in both emergency and routine paging situations to evaluate needs and deliver care.
STNA
Parkside Villa
Middleburg Heights, OH
06.2011 - 11.2015
- Patient caregiver, managed up to 40 adults on 2 units, assisted with ADL's.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Checked patient vitals such as temperature, blood pressure, and weight.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care
STNA
Northeast Professional Homecare
11.2009 - 01.2011
- Assisted patient's with daily hygiene, cleaning, cooking, shopping.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Educated patients and family members on best home care practices for healing and recovery.
- Assisted management with office administrative duties, which consisted of payroll and data entry; filing and faxing documents; and daily calls to 10 to 20 employees to confirm work hours and schedules. Also assisted job applicants with application processes.
Front Office Receptionist
Qualderm
817 Forest Avenue Zanesville OH 43701
12.2023 - Current
Education
High School Diploma -
Polaris Career Center
Middleburg Heights, OH06.2009
Skills
- Direct customer service
- Professional telephone demeanor
- Training and Development
- Self-Motivated
- Verbal and written skills
- Active Listening
- Calm disposition
- Creative problem solving
- Complaint resolution
- Flexible and Adaptable
- Empathetic
- Patient
Timeline
Front Office Receptionist
Qualderm
12.2023 - Current
STNA
Interim Healthcare Hospice
08.2021 - Current
Temperature Screener
Horizons Staffing Agency/Aldi Distribution Center
06.2020 - 08.2020
STNA/Resident Attendant
Generations Senior Living
07.2016 - 05.2020
STNA
Parkside Villa
06.2011 - 11.2015
STNA
Northeast Professional Homecare
11.2009 - 01.2011
High School Diploma -
Polaris Career Center