Shannah Kelley
Austin,TX
Summary
Offering strong organizational skills and passion for travel, ready to learn and grow in this dynamic field. Brings solid understanding of customer service principles and proficiency in using booking software and handling travel inquiries. Ready to use and develop problem-solving and communication skills in this role.
Overview
9
9
years of professional experience
Work History
Travel Professional
World Travel Holdings
10.2024 - Current
- Delivered exceptional customer service by going above-and-beyond client expectations at every opportunity.
- Managed group bookings efficiently while maintaining clear communication with all parties involved.
- Utilized advanced technology tools to optimize booking processes and enhance client experience.
- Participated in professional development opportunities to stay current on industry best practices.
- Enhanced customer satisfaction by providing personalized travel recommendations and tailored itineraries.
- Resolved client issues quickly and professionally, maintaining a high level of customer satisfaction.
Short Term Rental-Property Manager
Airbnb
02.2022 - 08.2024
- Reduced vacancy rates through effective marketing and advertising of rental properties.
- Implemented efficient systems for tracking property maintenance tasks, preventing costly repairs due to oversight or neglect.
- Provided regular updates to property owners on the status of their investments, including rental income and expense reports, occupancy rates, and maintenance needs.
Sales Development Representative
Procore
12.2020 - 12.2022
- Streamlined lead management process by utilizing CRM software to track interactions and maintain organized customer information.
- Enhanced client engagement with regular follow-up calls, ensuring client needs were met and identifying upsell opportunities.
- Collaborated with marketing team to create targeted email campaigns, effectively increasing lead generation.
- Enhanced team performance through regular sales training sessions, role-playing exercises, and constructive feedback.
Account Executive
Esticom
07.2018 - 11.2020
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Developed a solid pipeline of prospects through diligent research and targeted outreach efforts.
- Delivered informative presentations to potential clients, showcasing the unique value of products or services offered.
- Negotiated contracts successfully, securing favorable terms for both the company and clients.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
Bartender
Dogwood
06.2016 - 01.2019
- Served high customer volumes during special events, nights, and weekends.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Education
High School Diploma -
McCallum
Austin, TX01-2009
Skills
- Itinerary planning
- Global destinations
- Travel sales
- Client relations
- Travel arrangements
- Travel packages
- Package sales
- Social media marketing
Timeline
Travel Professional
World Travel Holdings
10.2024 - Current
Short Term Rental-Property Manager
Airbnb
02.2022 - 08.2024
Sales Development Representative
Procore
12.2020 - 12.2022
Account Executive
Esticom
07.2018 - 11.2020
Bartender
Dogwood
06.2016 - 01.2019
High School Diploma -
McCallum
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