Shannah Flory
New Haven,IN
Summary
I am a passionate leader dedicated to providing excellent customer service and exceeding expectations. I have a strong knowledge of financial products and industry best practices. My current role has prepared me to a collaborative fundraiser experienced in soliciting and building new and existing relationships, both business and individual. I am a hardworking, organized, and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
13
13
years of professional experience
Work History
Development Director
American Heart Association
Fort Wayne, IN
02.2022 - Current
- Organize and speak at special events, raise funds for community programs and operations.
- Create fundraising materials utilized for social media, websites and mailings.
- Cultivate relationships with community partners, business and local leaders in order to bring in new donors and volunteers for outreach and collaborative projects
- Assess clients' specific needs, prepare personalized presentations, and create strategic fundraising initiatives and campaigns
- Qualify leads by scheduling introductory discovery meetings and calls.
Branch Manager
Premier Bank
Fort Wayne, IN
10.2020 - 02.2022
- Assessed employee performance and developed improvement plans
- Trained employees on proper procedures and strategies to improve productivity
- Managed branch sales, customer service, finances, and record keeping
- Maintained involvement in community affairs to foster and promote favorable bank image and public trust
- Worked directly with customers and associates to handle internal and external complaints and objections
- Coordinated calls to prospective and existing customers, acceptance of small business loan applications, and referrals to other product specialists
Assistant Branch Manager
Flagstar Bank
Fort Wayne, IN
04.2019 - 10.2020
- Developed and managed employee schedules, balancing individual requests and requirements with business needs
- Facilitated customer satisfaction and built rapport by executing personal communication and frequent follow-ups
- Maximized efficiency through effective resource allocation and employee management
- Trained and developed new team members in alignment with branch service standards and objectives
- Developed sales strategy to meet established sales objectives.
Relationship Banker
Flagstar Bank
Fort Wayne, IN
12.2018 - 04.2019
- Educate clients on credit building, financial responsibility, and personal goals
- Assess clients' financial situations to develop strategic financial planning solutions
- Execute wire transfers, stop payments, and account transfers
- Open checking, saving, and certificate of deposit accounts
- Maintain friendly and professional customer interactions.
Personal Banker
Wells Fargo
Fort Wayne, IN
02.2018 - 11.2018
- Processed customer requests for services per day, including reissuing statements, ordering additional checks and updating customer personal information in database
- Worked closely with management to strategize sales techniques to increase branch production and customer service
- Built client rapport to ensure consistent satisfaction and loyalty
- Networked to increase client base and encourage existing clients to expand financial portfolios.
Lead Teller
Wells Fargo
Fort Wayne, IN
11.2016 - 01.2018
- Processed customer requests and transactions
- Trained and directed teller new hires during orientations
- Identified sales opportunities and referred customers to branch partners in financial services
- Scheduled teller staffing for the branch
- Maintained personal goals
- Review monthly reports and perform random cash audits.
Teller
Wells Fargo
Fort Wayne, IN
07.2011 - 03.2015
- Maintained a teller drawer to perform bank transactions
- Maintained friendly and professional customer interactions
- Sold cashier's checks, traveler's checks and money orders
- Rapidly and efficiently prepared customer and ATM cash and change orders
- Processed exchange and foreign currency.
Education
Woodlan High School
Woodburn, INNursing
ITT Technical Institute
Fort Wayne, INSkills
- Practices due diligence
- Verbal/written communication
- Strong computer and interpersonal skills
- Goal-oriented
- Relationship building and management
- Team leadership and development
Accomplishments
Flagstar Assistant Branch Manager of the Month- April 2019 & March 2020
MVP of the Month- December 2020 & June 2021
Timeline
Development Director
American Heart Association
02.2022 - Current
Branch Manager
Premier Bank
10.2020 - 02.2022
Assistant Branch Manager
Flagstar Bank
04.2019 - 10.2020
Relationship Banker
Flagstar Bank
12.2018 - 04.2019
Personal Banker
Wells Fargo
02.2018 - 11.2018
Lead Teller
Wells Fargo
11.2016 - 01.2018
Teller
Wells Fargo
07.2011 - 03.2015
Woodlan High School
Nursing
ITT Technical Institute