Shannah St. Onge
Tampa
Summary
Experienced server/bartender and operations lead with natural gifts in hospitality, performing quality controls and monitoring team productivity. Committed to contributing toward the achievement of the company's operational and strategic objectives, while always first prioritizing customer satisfaction.
Overview
7
7
years of professional experience
Work History
Customer Service Supervisor
Lane Bryant
St. Petersburg
03.2026 - Current
- Supervised customer service team to ensure high-quality support.
- Trained new staff on customer service protocols and company policies.
- Resolved customer inquiries and complaints effectively and promptly.
- Coordinated daily operations to maintain smooth store functionality.
Operations Lead
Victoria’s secret
Tampa
10.2024 - 03.2026
- Led daily operations for retail store ensuring optimal product availability.
- Coordinated staff schedules to meet customer service demands effectively.
- Implemented inventory management practices to streamline stock replenishment.
- Monitored sales floor activities to enhance operational efficiency and customer experience.
Server/Bartender
Red Lobster
Tampa
04.2020 - 10.2024
- Maintain a clean and organized bar area, adhering to health and safety regulations. Ensure glassware, utensils, and equipment are sanitized and properly stored.
- Build rapport with patrons, offering personalized recommendations and engaging in friendly conversation to enhance their experience.
- Check identification to verify the legal drinking age of customers, ensuring compliance with local laws and regulations.
- Mix and serve alcoholic and non-alcoholic beverages, following standard recipes and ensuring consistency in presentation and taste.
- Monitor and manage bar inventory, including ordering supplies, stocking shelves, and conducting regular inventory checks to minimize waste.
Server
Whiskey Cake
Tampa
01.2022 - 12.2022
- Accurately take food and drink orders, ensuring all dietary restrictions and preferences are noted.
- Address customer inquiries and resolve any issues or complaints in a timely and professional manner, striving to exceed guest expectations.
- Accurately process payments, handle cash and credit transactions, and provide change as necessary.
Server/Bartender
Applebee's
Tampa
02.2019 - 04.2020
- Collaborate with kitchen staff to ensure timely preparation and delivery of orders, effectively communicating any special requests or modifications.
- Happily greet tables, explaining any guest specials or promotions.
Education
Associate Science - Nursing
Rasmussen University
Brandon, FLSkills
- Mixology Knowledge
- Time Management and Multitasking
- POS System Knowledge
- Team Work and Collaboration
- Inventory Management
- Customer Service
- Customer service
- Time management
- Problem solving
- Inventory management
- Critical thinking
- Asset management
- Operational efficiency
- Environmental management
Timeline
Customer Service Supervisor
Lane Bryant
03.2026 - Current
Operations Lead
Victoria’s secret
10.2024 - 03.2026
Server
Whiskey Cake
01.2022 - 12.2022
Server/Bartender
Red Lobster
04.2020 - 10.2024
Server/Bartender
Applebee's
02.2019 - 04.2020
Associate Science - Nursing
Rasmussen University