Shannah Williams (Heinlen)
Chicago,IL
Summary
Dedicated cook experienced in multitasking and working under pressure. Organizes activities and events for families to inhibit stress and provide optimal experiences. Skilled at managing household budgets and finances to encourage proper use of available funds.
Overview
13
13
years of professional experience
Work History
House Mother
Williams Children
04.2012 - Current
- Oversaw budget to manage expenditures and control costs.
- Developed and implemented variety of policies and procedures to drive productivity, increase morale and reduce costs.
- Supervised residents preparing meals and handling chores and provided constructive feedback.
- Developed and implemented new housekeeping practices to increase productivity and cohesiveness.
- Formulated and oversaw housekeeping budget to manage expenditures and control expenses.
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Investigated and resolved customer complaints to establish trust and increase satisfaction.
- Coordinated activities and events to create safe, positive and inclusive environment.
- Provided crisis management and intervention during emergency situations.
- Monitored student behavior and responded to disciplinary issues in accordance with established policies.
- Enforced policies and safety standards through building and room rounds.
- Mentored and coached students to foster positive relationships and encourage successful academic achievement.
- Evaluated student progress to identify areas of improvement and provide feedback.
- Responded to student inquiries and concerns, offering support and guidance.
- Collaborated with residential team to maximize effective and efficient operations.
- Promoted culture of respect and understanding among students.
- Developed and enforced safety policies and procedures to drive safety and well-being of students.
- Solved grievances and complaints by collaborating with residents.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Developed, implemented and monitored residential policies and procedures.
- Assisted residents with daily hygiene and living tasks.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Inspected dishes and utensils for cleanliness.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Seasoned and cooked food according to recipes or personal judgment and experience.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
- Maintained food safety and sanitation standards.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Managed opening and closing shift kitchen tasks.
- Coordinated checklists to keep kitchen clean, stocked and sanitary.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Prepared and served various food items in fast-paced toddler environment.
Associate
Home Chef
04.2023 - 06.2023
- Followed safety procedures and guidelines to maintain safe working environments.
- Worked in production to improve efficiency.
- Assembled and packaged food items securely to meet company standards.
- Stored food properly by adhering to food safety policies and procedures.
- Operated food production equipment safely and responsibly for quality.
- Operated food production equipment safely and responsibly for quality output.
- Adhered to company safety policies and procedures for proper food safety and sanitation.
- Followed production list provided by supervisor.
- Complied with food storage and handling procedures for safe, hygienic operations.
- Selected correct ingredients and garnishes according to recipe specifications.
- Discarded expired food items and disposed of waste for hygienic food preparation environments.
- Participated in regular meetings with team members to discuss production updates.
- Weighed and measured items to prevent waste and meet quality standards.
- Packaged food items for shipment and organized orders for delivery.
- Prepared and built food items according to standardized recipes and directions.
- Maintained clean work areas for optimal food quality.
- Observed company safety procedures and standards when operating machinery, using sharp tools and handling chemicals.
- Selected and measured or weighed ingredients using English or metric measures and balance scales.
Associate
Wabash National
01.2011 - 03.2023
- Worked varied hours to meet seasonal and business needs.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Performed inventory control, such as counting, and stocking merchandise.
- Checked packages and merchandise for damage and notified vendors.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Consistently lifted materials weighing as much as 75 pounds.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Performed general housekeeping and cleaning tasks.
- Operated forklift to safely move and safeguard stock and supplies in warehouse.
- Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
- Completed cycle counts and monthly inventory.
- Maintained clean, orderly work environment free of hazards.
- Operated equipment while observing standard safety procedures.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
- Streamlined material delivery processes which increased efficiency and reduced downtime.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Collaborated with various departments to manage timely delivery of orders and avoid delays.
- Managed warehouse operations and verified proper shipment procedures.
Education
GED -
Vineland Senior High School
Vineland, NJ03.2008
Skills
- Cooking
- Frying
- Supply Restocking
- Food Presentation
- Customer Service
- Order Verification
- Ingredients Measuring
- Grilling
- Food Handling
- Contamination Prevention
- Hospitality Service Expertise
- Recipes and Menu Planning
Additional Information
I'm a mother of not one but 6 children 12 years old and younger with my youngest having autism witch has food sensitivity and texture issues. My experience comes from the years of working as a fulltime mother to very different diverse children.
Timeline
Associate
Home Chef
04.2023 - 06.2023
House Mother
Williams Children
04.2012 - Current
Associate
Wabash National
01.2011 - 03.2023
GED -
Vineland Senior High School
Similar Profiles
Courtney KerrCourtney Kerr
CHILD AND YOUTH WORKER/BEHAVIOUR SPECIALIST at Williams Marijan and Associates Inc: The Hospital for Sick ChildrenCHILD AND YOUTH WORKER/BEHAVIOUR SPECIALIST at Williams Marijan and Associates Inc: The Hospital for Sick Children
Rawan AltekreetiRawan Altekreeti
Student Nurse Intern at Roger Williams Hospital, Now Roger Williams Medical CenterStudent Nurse Intern at Roger Williams Hospital, Now Roger Williams Medical Center
Sarah A. ColeSarah A. Cole
Design Professional at The Williams Studio / Williams DistributingDesign Professional at The Williams Studio / Williams Distributing