Summary
Overview
Work History
Education
Skills
State
Zip
Militaryhonors
City
Timeline
Generic

ShannaLee Duncan

Syracuse,UT

Summary

Efficient Patient Service Representative with 14 Months of experience working Remote from Home. Extensive knowledge of medical record organization and patient advocacy. Successful at helping patients through every step of the healthcare process. Detail-oriented Patient Service Representative with outstanding knowledge. Successful at coordinating between patients and professionals and comprehensive patient education. Committed to organization and efficiency. Motivated to support patient medical needs by efficiently verifying insurance, scheduling appointments, and organizing documents. Forward-thinking and resourceful with good interpersonal skills, a strong attention to detail and a positive and upbeat mentality. Fast learner. Prefer to stay remote, Flex Work Part Time Permanent. Days preferred. Asking 20.00 per hour.

Overview

43
43
years of professional experience

Work History

Patient Service Representative

Intermountain Healthcare
01.2021 - Current
  • Utilized customer service skills and detailed system knowledge to support hospital and clinic operations
  • Work the AVAYA phone system to conduct in-bound and out-bound call service
  • Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations
  • Used iCentra
  • Answered patient questions and fielded complaints
  • Scheduled patient appointment and procedures with Qualtrics
  • Scheduled and confirmed patient appointments with patients and healthcare professionals
  • Documented and managed patient information using Access Him and Rev Cycle and Powerchart
  • Was on The Covid-19 Hotline Team
  • Coordinated between patients and healthcare professionals to meet patient needs
  • Referred patients to appropriate professionals and services
  • Provided consultations for patients about rights and services
  • I instructed patients on how to use MyHealth+
  • Motivated and encouraged team members to communicate more openly and constructively with each other
  • Used Chat Daily
  • Recognized by management for providing exceptional customer service
  • Received a raise as a Temp
  • Within 3 months
  • Defined strategies and created a plan to achieve ambitious operational objectives
  • I wish to stay on with this facility Part Time/permanent
  • Patient Service Representative for the Covid-19 Hot Line Temporarily and worked independently from my home
  • I was able to navigate all programs and the Intermountain home page doing My Learning/Kronos/Live Well/Work Day.

Inventory Management Specialist Senior

DOD/Hill Air Force Base
05.1981 - 06.2005
  • Documented assets in D035/D043 and maintained inventory at desired levels
  • Coordinated inventory and off-line receiving, transferring, and tracking of Logistics supplies for the Missile Program inventory
  • Provisioned supplies based on prioritization, availability, and distribution capabilities
  • Kept the Supply Chain full
  • Managed daily cycle counts and full audits every Day to keep inventory records accurate and current
  • Compared inventory use against materials planning to verify consistent product availability and adequate production support
  • Prepared and processed inventory for standard and emergency procurement orders
  • Verified prices and computed totals to complete accurate invoices
  • Resolved complaints and eliminated delays by collaborating with vendors and updating strategies
  • Directed project planning and scheduling and actively participated in installations
  • Performed scheduled inventory counts and supply audits quarterly
  • Trained newly hired employees on all aspects of performing audits and cycle counts
  • Senior Item Manager trained all new employees and stayed their mentors till they advanced
  • Coordinated inventory, stocking, and ordering
  • Entered information into system to update status reports
  • Reduced process lags by efficiently monitoring all inventory receipts and promptly processing changes
  • Streamlined operational efficiencies by supervising inventory cycle counting processes, including accounting and reporting of surplus, product returns and damages
  • Set up purchasing program that kept up with changing military demands
  • Resolved customer complaints immediately, escalating those that required additional assistance
  • Collaborated with management, planning, engineering to adjust plans and maintain targets
  • Revised production schedules to account for changing designs, shortages and other types of interruptions
  • Utilized tracking systems and documentation to trace cargo on its route.

Education

Some College (No Degree) - Business Administration

Abilene Business
Abilene, TX

High School Diploma -

Clearfield High School
05.1976

Skills

  • Routing lab results
  • Recording histories
  • Organization
  • Appointment confirmation
  • Patient interviewing skills
  • Medical filing
  • Scheduling appointments
  • Office administration
  • Coordination
  • Planning
  • Teambuilding
  • Projection for future planning

State

UT

Zip

84075

Militaryhonors

I receive numerous Military and Civilian awards for excellence in work performance and detail to the missions. I have certificates and plaques and challenge coins.

City

Syracuse

Timeline

Patient Service Representative

Intermountain Healthcare
01.2021 - Current

Inventory Management Specialist Senior

DOD/Hill Air Force Base
05.1981 - 06.2005

Some College (No Degree) - Business Administration

Abilene Business

High School Diploma -

Clearfield High School

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ShannaLee Duncan