Shanna Marie Eggert
Springfield,MO
Summary
Diligent Cook possessing excellent cooking skills and strong knowledge of food safety. Proficient in maintaining well-stocked, organized, and clean kitchen areas to maximize productivity. Dedicated team player with punctual nature and open communication style dedicated to working hard.
Overview
18
18
years of professional experience
Work History
Range Cook
Springfield Public Schools Springfield Mo
Springfield, Mo
08.2023 - Current
- Prepared nutritious meals following established recipes and guidelines.
- Implemented food safety standards to uphold health regulations consistently.
- Contributed to positive team dynamics by fostering open communication and supporting coworkers during peak service hours.
- Ensured smooth transitions between kitchen shifts by thoroughly cleaning workstations, storage areas, and equipment at the end of each shift.
- Reduced food waste by implementing proper portion control techniques and utilizing leftover ingredients creatively.
- Assisted in inventory management, accurately tracking ingredient usage and reordering supplies as needed.
- Prepared various meal components simultaneously while adhering to strict time constraints, ensuring timely service for customers.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Maintained clean and organized kitchen workspace to ensure safety and efficiency.
- Assisted in inventory management by tracking ingredient stock levels regularly.
- Collaborated with team members to coordinate meal service during peak hours.
- Adapted quickly to changing menus based on dietary needs and seasonal ingredients.
Host
Chili's Bar And Grill
Springfield, Mo
03.2022 - Current
- Seated patrons based on guest preferences and seating availability.
- Completed daily side work and opening and closing duties without fail.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Provided patrons with estimated waiting times during peak service hours.
- Backed up servers by checking on tables and retrieving items for guests.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Accommodated special seating requests for guests to enhance satisfaction.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Bank Teller
Simmons Bank
Springfield, Mo
08.2019 - 06.2020
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Assisted customers with compromised debit cards and issued new credentials.
- Provided customer records, account statements and copies of checks.
- Reconciled cash drawer and resolved discrepancies.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Removed mutilated currency from circulation.
- Placed orders for customer checks and verified starting numbers.
Owner/Operator
Gary Rays Diner
Maysville, Mo
04.2017 - 01.2020
- Evaluated suppliers to maintain cost controls and improve operations.
- Managed day-to-day business operations.
- Trained and motivated employees to perform daily business functions.
- Developed unique events and special promotions to drive sales.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Recruited, hired, and trained talented staff to fill vacancies.
- Motivated staff to perform at peak efficiency and quality.
- Supervised daily activities of restaurant and 15 employees.
- Purchased food and cultivated strong vendor relationships.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Managed payroll, daily deposits, and cost controls.
- Oversaw food preparation and monitored safety protocols.
Baker/Kitchen Worker
OPPA Food Preparations
Maysville, MO
08.2008 - 04.2017
- Plated and presented food following chef requirements.
- Decreased food expenses by using local ingredients, defining standards for portion size and reducing waste.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Transported food items from storage areas to kitchen for prepping.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Followed recipes and chef instructions to prepare food correctly.
- Learned other teammates' work tasks to train as backup.
- Unloaded food deliveries and stored items in proper locations for easy access.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Managed time to juggle multiple tasks simultaneously with ease.
Education
High School Diploma -
Maysville R-1
Maysville, MO05.1987
Skills
- Complex Problem-Solving
- Workflow Coordination
- Hospitality and Accommodation
- Front of House Organization
- Table Bussing
- Table Vacancy Management
- Customer Service
- Energetic and Outgoing
- Critical Thinking
- Bank Deposit Preparation
- Serve Food
Timeline
Range Cook
Springfield Public Schools Springfield Mo
08.2023 - Current
Host
Chili's Bar And Grill
03.2022 - Current
Bank Teller
Simmons Bank
08.2019 - 06.2020
Owner/Operator
Gary Rays Diner
04.2017 - 01.2020
Baker/Kitchen Worker
OPPA Food Preparations
08.2008 - 04.2017
High School Diploma -
Maysville R-1