Shannan Armstrong
Xenia,OH
Overview
24
24
years of professional experience
Work History
Cashier
Ace Hardware
Xenia, OH
04.2021 - 06.2022
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Implemented effective upselling techniques to increase sales of promotional items or add-ons
- Collaborated with the store management team to resolve pricing discrepancies or product returns
- Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
- Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers
- Maintained knowledge of current promotions, sales events, and store policies to provide accurate information to customers
Server
REDZONE
Blanchester, OH
11.2016 - 03.2020
- Consistently earned XX% positive feedback ratings by establishing rapport with patrons and providing friendly, responsive service
- Assisted in the organization and execution of private events, ensuring exceptional service and customer satisfaction
- Demonstrated exceptional multitasking skills during peak hours, accurately managing XX tables
- Collaborated with kitchen staff to ensure timely delivery of food orders to customers
- Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
- Handled cash transactions accurately using POS system while maintaining a balanced cash drawer at the end of each shift
- Adhered to all food safety regulations to ensure the health and well-being of customers
- Communicated effectively with team members to coordinate table assignments for efficient seating arrangements
Kitchen Staff
Chiefs Lake
Clarksville, OH
05.2016 - 11.2016
- Prepared and cooked a variety of dishes according to recipes, quality standards, and presentation guidelines
- Maintained cleanliness and sanitation of work areas, equipment, and utensils to ensure compliance with food safety regulations
- Collaborated with team members to ensure smooth operation during peak hours
- Followed proper food handling procedures to minimize waste and maintain freshness
- Adhered to portion control guidelines to minimize food costs while ensuring customer satisfaction
- Prepared ingredients by washing, chopping, slicing vegetables or meats as required for each recipe
- Maintained a clean and organized workspace throughout the shift for efficient workflow
In Home Daycare Owner
Lots of Tots
Wilmington, OH
03.2006 - 10.2010
- Implemented effective classroom management techniques to maintain an orderly learning environment conducive to student success
- Established open lines of communication with parents/guardians through newsletters, emails, parent-teacher conferences, and online platforms
- Implemented behavior intervention strategies for students with challenging behaviors, resulting in improved classroom dynamics
- Designed and implemented project-based learning experiences that fostered critical thinking, problem-solving, and collaboration skills
- Developed and implemented age-appropriate lesson plans to enhance cognitive, social, and emotional development of preschool children
- Implemented behavior management strategies to promote positive behavior and create a structured learning environment
- Collaborated with parents to provide regular updates on their child's progress and address any concerns or questions
- Conducted parent-teacher conferences to discuss each child's individual strengths, areas for improvement, and goals for the future
- Assessed student performance through observation, informal assessments, and standardized testing measures
- Promoted early literacy skills by implementing reading programs, storytelling sessions, and phonics instruction
- Established clear expectations for behavior using positive reinforcement techniques such as praise/rewards systems
Manager
Allensburg shell
Allensburg, OH
04.1998 - 08.2005
- Developed and implemented strategies to improve productivity and streamline processes
- Managed daily operations, including scheduling, inventory management, and customer service
- Conducted performance evaluations for team members, identifying areas for improvement and implementing training programs
- Maintained high standards of quality control to ensure customer satisfaction
- Created and maintained budgets, monitoring expenses to meet financial targets
- Oversaw the hiring process, conducting interviews and making hiring decisions based on qualifications and fit with company culture
Timeline
Cashier
Ace Hardware
04.2021 - 06.2022
Server
REDZONE
11.2016 - 03.2020
Kitchen Staff
Chiefs Lake
05.2016 - 11.2016
In Home Daycare Owner
Lots of Tots
03.2006 - 10.2010
Manager
Allensburg shell
04.1998 - 08.2005
Similar Profiles
Brian P. PolkBrian P. Polk
Assistant Store Manager at Mutual Ace Hardware / Mundelein Ace HardwareAssistant Store Manager at Mutual Ace Hardware / Mundelein Ace Hardware
Mathew GrubeMathew Grube
Retail Sales Associate at True Value Hardware Store / Ace HardwareRetail Sales Associate at True Value Hardware Store / Ace Hardware
TJ RussellTJ Russell
Assistant Manager at JBK Hardware, Ace HardwareAssistant Manager at JBK Hardware, Ace Hardware
Daniel SolanoDaniel Solano
Glazier at Hardware New York/Ace HardwareGlazier at Hardware New York/Ace Hardware
Stephen MoranStephen Moran
Final Inspector at GE AerospaceFinal Inspector at GE Aerospace