Shannan Armstrong
Xenia,OH
Summary
Skilled sales associate with 25 years of experience in customer service, food preparation, and cash
handling. Proficient in hospitality, food preparation, and customer service. Strong attention to detail and
reliable in managing cash flow and adhering to guidelines.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Ace Hardware
Ace Handyman Services
Xenia, OH
04.2021 - 06.2022
Cashier
- Customer service, cash flow paperwork
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Implemented effective upselling techniques to increase sales of promotional items or add-ons
- Collaborated with the store management team to resolve pricing discrepancies or product returns
- Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
- Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers
- Maintained knowledge of current promotions, sales events, and store policies to provide accurate information to customers
- Server
Customer service
REDZONE
Blanchester, OH
11.2016 - 03.2020
- Audits, food service running shift
- Problem solving
- Consistently earned XX% positive feedback ratings by establishing rapport with patrons and providing friendly, responsive service
- Assisted in the organization and execution of private events, ensuring exceptional service and customer satisfaction
- Demonstrated exceptional multitasking skills during peak hours, accurately managing XX tables
- Collaborated with kitchen staff to ensure timely delivery of food orders to customers
- Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
- Handled cash transactions accurately using POS system while maintaining a balanced cash drawer at the end of each shift
- Adhered to all food safety regulations to ensure the health and well-being of customers
- Communicated effectively with team members to coordinate table assignments for efficient seating arrangements
Kitchen Staff
Chiefs Lake
Clarksville, OH
05.2016 - 11.2016
Food prep
- Serving
- Prepared and cooked a variety of dishes according to recipes, quality standards, and presentation guidelines
- Maintained cleanliness and sanitation of work areas, equipment, and utensils to ensure compliance with food safety regulations
- Collaborated with team members to ensure smooth operation during peak hours
- Followed proper food handling procedures to minimize waste and maintain freshness
- Adhered to portion control guidelines to minimize food costs while ensuring customer satisfaction
- Prepared ingredients by washing, chopping, slicing vegetables or meats as required for each recipe
- Maintained a clean and organized workspace throughout the shift for efficient workflow
Home Daycare Owner
Lots of Tots
Wilmington, OH
03.2006 - 10.2010
- Implemented effective classroom management techniques to maintain an orderly learning environment conducive to student success
- Established open lines of communication with parents/guardians through newsletters, emails, parent- teacher conferences, and online platforms
- Implemented behavior intervention strategies for students with challenging behaviors, resulting in improved classroom dynamics
- Designed and implemented project-based learning experiences that fostered critical thinking, problem- solving, and collaboration skills
- Developed and implemented age-appropriate lesson plans to enhance cognitive, social, and emotional development of preschool children
- Implemented behavior management strategies to promote positive behavior and create a structured learning environment
- Collaborated with parents to provide regular updates on their child's progress and address any concerns or questions
- Conducted parent-teacher conferences to discuss each child's individual strengths, areas for improvement, and goals for the future
- Assessed student performance through observation, informal assessments, and standardized testing measures
- Promoted early literacy skills by implementing reading programs, storytelling sessions, and phonics instruction
- Established clear expectations for behavior using positive reinforcement techniques such as praise/ rewards systems
Manager
Allensburg shell
Allensburg, OH
04.1998 - 08.2005
- Deposits ,training hiring, customer service , guidelines adherence
- Developed and implemented strategies to improve productivity and streamline processes
- Managed daily operations, including scheduling, inventory management, and customer service
- Conducted performance evaluations for team members, identifying areas for improvement and implementing training programs
- Maintained high standards of quality control to ensure customer satisfaction
- Created and maintained budgets, monitoring expenses to meet financial targets
- Oversaw the hiring process, conducting interviews and making hiring decisions based on qualifications and fit with company culture
Education
Associate's degree - Business
SSCC
January 2000
Certification
First Aid Certification
Food Handler Certification
CPR Certification
Skills
- Friendly, positive attitude
- Customer service
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
Work Preference
Work Type
Full TimePart TimeTimeline
Ace Hardware
Ace Handyman Services
04.2021 - 06.2022
Customer service
REDZONE
11.2016 - 03.2020
Kitchen Staff
Chiefs Lake
05.2016 - 11.2016
Home Daycare Owner
Lots of Tots
03.2006 - 10.2010
Manager
Allensburg shell
04.1998 - 08.2005
Cashier
Food prep
Associate's degree - Business
SSCC
First Aid Certification
Food Handler Certification
CPR Certification
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