Shannan Batchelor
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
24
24
years of professional experience
Work History
Office Manager
A Primary Health Choice
- Coached new hires on company processes while managing employees to achieve maximum production.
- Interview new CNA's
- Review new hire packet paper work with CNA's
- Schedule CNA's for patients
- When CNA's return their time sheets and plan of cares in, I would review them, made corrections before turning them into the main office.
- I would key timesheets for CNA's
- I would have staff meetings with the CNA's every two weeks
- Have staff meetings on Fridays with corporate
- I would make referrals for patients if the nurse asked me
Lodge Coordinator
George Hi Plantation
01.2016 - 03.2023
- Entered data, generated reports, and produced tracking documents.
- Coached employees through day-to-day work and complex problems.
- Gathered and organized materials to support operations.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Made Reservations for guest.
- Collected Money from guest.
- Daily errands to town
- Photography
- Maintained the schedule and calendars for upcoming reservations.
- Maintained the employee schedule.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
Office Manager
Medfirst
04.2014 - 08.2016
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Checked patients in and out after seeing the doctor
- Sometimes when the nurse staff was busy I would call patients back and do the work up for the doctor. That consisted of vital signs, weight, Medications changes any compliments or concerns from patients.
- Called and made referrals for patients.
- Called insurance companies to get benefits
- Called patients to remind them of the appointments for the following day.
- Called the county transportation to make arrangements for patients to and from their appointments.
- I would Medications into the pharmacy for patient
- I ordered office supplies for the office.
- I scheduled lunches with Drug representative to speak with the doctors.
- Make daily deposits at the bank.
Front Desk Receptionist/Office Manager
Goshen Medical Center
01.2006 - 02.2013
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- collecting patients demographics, insurances, and copayments
- called patients to remind them of their upcoming appointments.
- Called and make referrals to other doctor offices.
- Called patients medications into the pharmacy
- make appointments/reschedule appointments for patients
-
Front Desk Receptionist/Medical Records Clerk
Duplin Home Care And Hospice
02.1999 - 01.2005
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Supported medical staff by providing organized and accurate medical records.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Keyed plan of care into patients charts
- Called insurance companies to get benefits and authorizations for visits
- Made new patients packets for the nurse to take with them when they went to do admissions on new patients
- front desk receptionist
- maintain a multiline telephone system
- transferring calls to the appropriate staff member
- prepare out going mail for mailing
- went through the incoming mail and put in the appropriate mail box for staff
- fax dr orders to the appropriate hospitals or other dr offices
Education
Certificate - Echocardiogram Technician
Sampson Community College
Clinton, NC04.2016
Skills
- Workflow Optimization
- Scheduling
- Financial Tracking
- Information Protection
- Handling Complaints
- Email Correspondence
- Policy Implementation
- Human Resources
I enjoy photography in my spare time.
I have been taking pictures since I was in my late teens. It all started with a picture of a full Rainbow. Taking pictures of nature is my favorite thing. Sunrises and Sunsets are my favorite thing to photograph.
Timeline
Lodge Coordinator
George Hi Plantation
01.2016 - 03.2023
Office Manager
Medfirst
04.2014 - 08.2016
Front Desk Receptionist/Office Manager
Goshen Medical Center
01.2006 - 02.2013
Front Desk Receptionist/Medical Records Clerk
Duplin Home Care And Hospice
02.1999 - 01.2005
Office Manager
A Primary Health Choice
Certificate - Echocardiogram Technician
Sampson Community College
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