Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shannan Brauchle

Troy,PA

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

11
11
years of professional experience

Work History

Head Cashier

Lowes Home Improvment
Mansfield, PA
09.2023 - Current
  • Collaborated with the management team to determine appropriate staffing levels for peak hours.
  • Scheduled and supervised cashiers during shifts, ensuring proper coverage of registers.
  • Ensured all cashiers were trained in store policies and procedures, as well as safety protocols.
  • Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
  • Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.
  • Provided guidance on difficult transactions or inquiries from customers regarding products or services offered in the store.
  • Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
  • Monitored register drawers to ensure adequate change was available throughout each shift.
  • Conducted regular spot checks of cashier performance to ensure accuracy when processing payments.
  • Coached employees on best practices for handling customer complaints quickly and effectively.
  • Assisted other departments when needed by providing additional support during busy periods.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
  • Helped customers find specific products, answered questions and offered product advice.
  • Managed employee scheduling according to availability, forecasted customer levels and labor cost controls.
  • Processed refunds for worn, damaged and broken merchandise.
  • Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.

Deli Manager

Tops Friendly Markets
Wellsboro, PA
10.2022 - 05.2023
  • Greeted customers in a friendly and professional manner.
  • Maintained cleanliness of the deli area and equipment.
  • Prepared all food orders according to customer specifications.
  • Stocked shelves with fresh items daily.
  • Rotated product on shelves to ensure freshness.
  • Adhered to health and safety standards while preparing food.
  • Trained new employees on proper handling of food, safety protocols, and customer service techniques.
  • Assisted customers with selecting products from the deli case or menu board.
  • Provided accurate pricing information when requested by customers.
  • Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
  • Followed company recipes for preparing foods such as soups, salads, sandwiches.
  • Ensured compliance with all local health department regulations regarding food preparation and storage procedures.
  • Worked collaboratively with other staff members to ensure efficient operation of the store operations during peak hours of business activity.
  • Offered suggestions for additional items that would complement customer's order selections.
  • Inspected labels on deli products to verify accuracy of pricing.
  • Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
  • Sliced meats and cheeses and weighed deli items for customers.
  • Operated slicers and other equipment according to company guidelines to minimize accidents or injuries.
  • Responded to customer questions regarding product availability.
  • Updated food displays, cases and other customer-facing areas to increase sales of special items.
  • Stored perishable food items in freezer or refrigerator to protect from spoilage.
  • Provided customers with fresh product and correct portion size to minimize shrink.
  • Organized ingredients and restocked supplies to prepare for busy periods.
  • Documented and entered special orders for event catering and party trays.
  • Checked signage and pricing to verify accurate displays on counters and in cases.
  • Created aesthetically pleasing food arrangements for special orders and party trays.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Scrubbed and polished counters to remove debris and food.

CCA

USPS
Wellsboro, PA
07.2022 - 10.2022
  • Sorted incoming mail by zip code and address.
  • Collected outgoing mail from post office boxes.
  • Delivered packages, letters, and other items to residential and commercial customers.
  • Assisted in loading and unloading trucks with parcels and other mail items.
  • Responded to customer inquiries about postal services or regulations.
  • Utilized GPS navigation system for accurate delivery routes.
  • Provided signature confirmation upon receipt of package deliveries.
  • Ensured proper handling of valuable documents or fragile items.

Associate

Walmart
Mansfield, PA
03.2013 - 07.2022
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Stocked shelves with merchandise when needed.
  • Issued receipts, refunds, credits or change due to customers.
  • Answered customer inquiries regarding store policies and procedures.
  • Ensured compliance with all safety regulations within the store environment.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Organized shelves, racks, and displays to ensure merchandise was easy for customers to locate.
  • Received shipments of new products, unpacked items, verified quantities against invoices, and stocked them on shelves.
  • Assisted customers in locating products throughout the store.
  • Replenished stock levels when necessary by moving merchandise from backroom storage areas to sales floor locations.
  • Stored returned items in designated area according to company policy.
  • Provided excellent customer service by responding promptly to inquiries regarding product availability, prices, features, benefits .
  • Ensured compliance with safety regulations in the handling of hazardous materials such as cleaning supplies and pesticides.
  • Checked expiration dates on merchandise regularly and removed out-dated products from shelves immediately.
  • Adhered strictly to established loss prevention policies while monitoring store activity for suspicious individuals or activities.
  • Identified damaged goods upon receipt of shipment and reported them accordingly for returns or exchange purposes.
  • Responded efficiently to complaints from customers about quality issues or other matters related to their shopping experience.
  • Collaborated with colleagues to ensure timely completion of tasks related to restocking shelves with merchandise.
  • Set up attractive visual displays in windows and on the sales floor.
  • Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
  • Assessed floor displays to restock merchandise.
  • Lifted materials of varied weights on regular basis.
  • Palletized merchandise for easy movement to sales floor locations.

Education

High School Diploma -

Emmaus High School
Emmaus, PA
06.1990

Skills

  • Cost Controls
  • Sales Promotion
  • Catering Services
  • Employee Supervision
  • Product Rotation
  • Team Direction
  • Profit and Loss
  • Customer Service
  • Supply Ordering

Timeline

Head Cashier

Lowes Home Improvment
09.2023 - Current

Deli Manager

Tops Friendly Markets
10.2022 - 05.2023

CCA

USPS
07.2022 - 10.2022

Associate

Walmart
03.2013 - 07.2022

High School Diploma -

Emmaus High School

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