Shannan Cross
Tuckerton,NJ
Summary
Nurse Navigator demonstrates critical thinking, initiative and expertise in orthopedics to assist patients in achieving optimum health, reduced hospitalization and increased quality of life. Leverages comprehensive knowledge of general nursing theory to function autonomously in patient care, resource management and other areas of professional practice. Drives clinical, quality and cost effective outcomes for patient population by identifying best practices and targeting performance improvement efforts.
Overview
8
8
years of professional experience
Work History
Nurse Navigator
Rothman Orthopaedic Institute
12.2018 - Current
- Navigate 3000 total joint replacement patients yearly and 1000 surgical spine patients yearly
- Develop and implement workflows for 5 Center of Excellence programs, to provide concierge type experience for more than 300 patients yearly, including NFL Retiree, Carrum Health, Transcarent Health, and Private Medical
- Manage Centers of Excellence programs from patient consult to surgery through billing and coding through entire surgical episode and follow up care
- Develop and oversee data collection for quality improvement program in sports medicine in conjunction with Turning Point for 1500 patients yearly
- Use team approach to care, discuss pre and post-operative concerns with patients, their families and caregivers, and their physicians as needed
- Build relationships with patients and be main point of contact for any pre or post-operative questions
- Build relationships with hospital partners are care management teams within hospitals to better ensure quality of patient care and continuity of care throughout their surgical episode
- Verify patient’s medical history and identify any health concerns that are high risk for proposed surgical episode
- Coordinate post-operative care including recommendations for skilled nursing facility, home nursing, home physical therapy, and durable medical equipment as identified by patient needs
- Coordinate care from multiple disciplinary practitioners to ensure patient has met all clearances needed for surgery including medical, cardiac, neurology, behavioral health, nephrology, etc
- Report high risk patient’s to board of counsel for recommendations on proceeding with surgical episode
- Orthopedic trauma navigation program development for hip fracture navigation to decrease length of stay and post-acute events
- Collaborate with multiple departments across several companies to ensure quality care is delivered to travel patients and local patients.
Trauma Clinic Nurse
Rothman Orthopaedic Institute
01.2017 - 12.2018
- Prepare clinic schedule and order x-rays as needed for up to 60 patients per clinic day
- Prep and stock 3 clinic rooms for wound care, suture, staple, cast, and orthotic removal
- Assess patient wounds and perform wound care as directed by provider
- Complete patient intake including medical, social, and surgical history
- Assist provider with in office procedures, such as incision and drainage while maintaining sterile field
- Schedule all follow up appointments with trauma surgeon and other applicable providers
- Direct patients to schedule physical therapy, educate patients on the importance of maintaining their physical therapy protocol
- Educate patients on the importance of proper follow up care and recovery
- Serve as the main point of contact between patients and the provider, triaging phone calls and messages to the provider as needed
- Send medication orders to the pharmacy, prior authorize medications as needed
- Order advanced imaging as needed, prior authorize imaging as needed
- Communicate with state temporary disability and employee disability programs as needed for patient disability claims
- Arrange post-acute services such as home physical therapy and home nursing as needed
- Cover other provider clinics and telephone services
- Cover weekend and night on call emergency line
- Manage 150 employee call-out and coverage in NJ offices and arrange for coverage when employee was out of office
- Built meaningful relationships with patients and families for optimal care.
- Assisted physicians during examinations and procedures, providing expert clinical support as needed
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans
- Provided emotional support to patients and families during difficult medical situations or diagnoses, demonstrating empathy and compassion throughout the process
- Educated patients, families and caregivers about conditions and treatments
- Maintained detailed documentation of patient records, ensuring compliance with regulatory requirements
- Performed wound care procedures skillfully, preventing infection and promoting healing for timely recovery from injuries or surgeries
- Implemented infection control measures consistently, maintaining a safe and sanitary clinic environment for patients and staff
Med Surg/Tele Staff Nurse
Community Medical Center
07.2016 - 02.2017
- Assessed physical, psychological, physiologic, and cognitive status of patients
- Perform patient care and assist patient with activities of daily living
- Manage patient safety and make recommendations for discharge planning
- Evaluated patient histories, complaints, and current symptoms.
- Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians
- Administered medications via oral, IV, and intramuscular injections and monitored responses
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care
- Exhibited strong critical thinking skills when assessing complex medical situations and determining appropriate interventions
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options
- Implemented medication and IV administration, catheter insertion, and airway management
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans
- Updated patient charts with data such as medications to keep records current and support accurate treatments
- Participated in regular staff meetings to share best practices, address challenges, and foster collaboration among team members
- Coordinated discharge planning with case managers to ensure seamless transitions of care from the hospital to home or other facilities
Education
Bachelor of Science - Nursing
Chamberlain University
05.2020
Associate of Science - Nursing
Ocean County College
Toms River05.2016
Skills
- Care Coordination
- Documentation and Coding
- Quality Improvement
- Microsoft Office
- Educational Materials Development
- Program Development and Implementation
- EMR / EHR
- Patient and family advocacy
- Resource Utilization
- Documentation and Billing
- Revenue Cycle Management for Center of Excellence Programs
- Healthcare Personnel Supervision
Training And Licenses
- RN License NJ- 26NR18731400
- RN License PA- RN717954
- Emerging Leaders I Certificate, 2023
- Emerging Leaders II Training, 2024
Timeline
Nurse Navigator
Rothman Orthopaedic Institute
12.2018 - Current
Trauma Clinic Nurse
Rothman Orthopaedic Institute
01.2017 - 12.2018
Med Surg/Tele Staff Nurse
Community Medical Center
07.2016 - 02.2017
Bachelor of Science - Nursing
Chamberlain University
Associate of Science - Nursing
Ocean County College
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