Shannan Gatling
Virginia Beach,VA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
17
17
years of professional experience
Work History
Customer Experience Associate II
Conduent
03.2021 - Current
- Managed high call volume, maintaining a professional demeanor and ensuring timely resolution of issues.
- Utilized advanced problem-solving skills in order to troubleshoot and resolve technical-related customer inquiries.
- Identifies customer needs by referring to case notes and examining each as a specific case
- Provides customers with information that is specialized and communicated in a warm empathetic manner
Parking Lot Attendant
Live Nation Veterans United Home Loans Amphitheater
03.2018 - 07.2021
- Facilitated vehicle flow by managing traffic control and parking in assigned area.
- Directed patrons to designated parking spaces.
- Coordinated with other attendants to efficiently manage multiple entrances and exits simultaneously during peak hours.
- Handled cash transactions accurately and responsibly by following company guidelines for secure handling of funds.
Full-Service Shopper/In Store Shopper
Instacart
01.2018 - 12.2020
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
Administrative Associate-Central
Sentara Princess Anne Hospital
07.2012 - 11.2016
- Created and maintained electronic filing system in accordance with department policy and procedures
- Verified confidential patient information during intake for processing
- Answered multi-line phones and utilized electronic medical software EPIC
- Checked patients into the Emergency Room upon arrival.
Support Specialist II
Virginia Aquarium & Marine Science Center
01.2011 - 01.2013
- Scheduled guests for daily activities with multiple timed events in point of sale software
- Assisted guests with questions or concerns and provided directions to attractions
- Sold tickets for various activities offered at the Aquarium
- Handled cash and processed credit card transactions
OTC Pharmacy Sales Associate/Pharmacy Technician
Wal-Mart Associates Incorporated
02.2007 - 01.2011
- Managed cash register transactions accurately, balancing till at the end of each shift.
- Assisted customers by locating requested items, answering product questions and referring customers to on-duty pharmacists for medication inquiries.
- Processed prescription orders accurately and efficiently, reducing wait times for customers.
- Handled sensitive customer information with utmost confidentiality, adhering to HIPAA regulations at all times.
Education
Associate of Applied Science - Network Technology
Bryant & Stratton College
Virginia Beach, VA04.2020
Skills
- Proficient in Microsoft Office programs including Word, Excel, Outlook
- Intermediate at navigating Windows XP, Windows 2010 and Windows 8
- Ability to troubleshoot software glitches and navigate hardware
- Excellent verbal and written communication skills
- Customer service and detail oriented
- Typing skills of 50 wpm
Career Mission
A meticulous, dependable, and dedicated individual with ambition and skill to assist in the continued development of company growth. Experienced in the clerical, administrative, receptionist, and customer service fields. Passionate about utilizing my academic training in network technology to assist staff, clients and support business operations.
Timeline
Customer Experience Associate II
Conduent
03.2021 - Current
Parking Lot Attendant
Live Nation Veterans United Home Loans Amphitheater
03.2018 - 07.2021
Full-Service Shopper/In Store Shopper
Instacart
01.2018 - 12.2020
Administrative Associate-Central
Sentara Princess Anne Hospital
07.2012 - 11.2016
Support Specialist II
Virginia Aquarium & Marine Science Center
01.2011 - 01.2013
OTC Pharmacy Sales Associate/Pharmacy Technician
Wal-Mart Associates Incorporated
02.2007 - 01.2011
Associate of Applied Science - Network Technology
Bryant & Stratton College
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