Volunteer work, Child care, Traveling,
Shannan Panther
Office Assistant
Milledgeville,GA
Summary
Friendly student available fulltime throughout the week, weekends, evenings and holiday shifts. Considered hardworking, punctual and driven. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of post-secondary education
4
4
years of professional experience
Work History
Dispatch Receptionist
Servpro
Milledgeville, GA
02.2021 - Current
- Carried out day-day-day duties accurately and efficiently.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Maintained energy and enthusiasm in fast-paced environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Resolved problems, improved operations and provided exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Loan Officer
1st Franklin Financial
Milledgeville
05.2019 - 02.2021
- Maintained strict confidentiality of bank records and client information.
- Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
- Recommended loan approvals and denials based on customer loan application reviews.
- Reviewed and edited loan agreements to promote efficiency and accuracy.
- Approved loans within established limits and escalated loans exceeding limits to supervisors.
- Educated customers on different classifications of loans and credit options as well as service terms.
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
- Explained very technical financial information to applicants in easy to understand language.
- Proactively identified solutions for customers experiencing credit issues.
Technical Support Representative
ZCorum
Gordon, GA
04.2018 - 05.2019
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Submitted service tickets for equipment maintenance requests.
- Documented all transactions and support interactions in system for future reference and addition to knowledge base.
- Translated complex technical issues into digestible language for non-technical users.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and [Type].
- Used ticketing systems to manage and process support actions and requests.
- Provided documentation on start-up, shut down and first-level troubleshooting of technical processes to support desk staff.
Cashier Team Lead
Extreme Wings
Dublin, GA
06.2016 - 04.2017
- Quickly and accurately counted drawers at start and end of each shift.
- Monitored areas for security issues and safety hazards.
- Interpreted and enforced operating instructions, procedures and safety rules.
- Communicated with customers and team members to solve problems.
- Supervised cashiers to boost customer service levels, check accurate balance for transactions, and promote smooth operations.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
Waitress
Maebob's Diner
Irwinton, GA
07.2015 - 10.2015
- Greeted new customers, discussed specials and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Inspected dishes and utensils for cleanliness.
- Bussed and reset tables to keep dining room and work areas clean.
- Used cash registers and credit card machines to cash out customers.
Education
High School Diploma -
West Laurens High School
Dexter, GA 08.2014 - 05.2018
No Degree - Criminal Justice
Central Georgia Technical College
Macon, GA 08.2020 - Current
Skills
Self-motivated professional
Detail-oriented
Compassion
Flexible & Adaptable
Customer service
Multitasking abilities
Creative problem solving
Multi-line phone talent
Interests
Timeline
Dispatch Receptionist
Servpro
02.2021 - Current
No Degree - Criminal Justice
Central Georgia Technical College
08.2020 - Current
Loan Officer
1st Franklin Financial
05.2019 - 02.2021
Technical Support Representative
ZCorum
04.2018 - 05.2019
Cashier Team Lead
Extreme Wings
06.2016 - 04.2017
Waitress
Maebob's Diner
07.2015 - 10.2015
High School Diploma -
West Laurens High School
08.2014 - 05.2018