Shannan Perna-Ferguson

• Trained personnel on policies, procedures and communications for in-person and telephone etiquette.
• Led staff meetings to discuss customer service and sales goals, operational problems or procedural changes.
• Handle employee matters relating to job performance, grievances, promotions, transfers and terminations.
• Recruited and hired new sales staff by coordinating advertisement of open positions and conducting interviews.
• Handled customer relations issues, enabling quick resolution and client satisfaction.
• Assist with accounting and business office tasks such as filing, pairing of invoices and many other office related tasks
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Managed the Do It Best Rewards Program and implemented reward program for Military customers
• Managed the cash office/made daily deposits

• Excellent Customer Service Leadership
• Loss Prevention
• Outstanding Communication Skills
• Daily Store Operations/7 Day Workflow, T-Day Activities
• Accurate Cash Handling
• Excellent Leadership Skills
• Conflict Resolution Skills
• Generated Repeat Business
• Inventory Management and Merchandising Practices
• Hired and trained Managers/Associates and Merchandised new stores
• Assist in Implementation and Maintenance of Planograms
• Knowledge of Cash Handling Procedures including Cashier Accountability and Deposit Control.
  

Owner/Breeder/Trainer of East German DDR and Czech Bred and Imported German Shepherds for Military and Police Work. 

• Managed the daily training tasks of up to 15 dogs per day in various different venues... Search and Rescue, Cadaver, Multipurpose Drug Detection, Arson and Sport (Schutzhund).
• Overseen an Elite breeding Program that was Partnered with Border Patrol Agencies in Germany and the Czech republic.
• Extensively studied Genetics and Compatibility
• Kept Very Specific Records Regarding Individual Dogs
• Organized and Lead Large Groups of People
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• Exceptional Organizational Skills
• Excellent Communication Skills
• Child Care
• Creative Arts
• Child Development
• Lead Activities
• Developed a Developmentally Appropriate Curriculum

• Made Schedules
• Logged Attendance
• Oversaw and Trained Employees
• Open and Closed the Daycare
• Oversaw Operations when the Owner was away.
• Executed Payroll
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