Summary
Overview
Work History
Education
Skills
Timeline
Generic
Shannan Sippel

Shannan Sippel

Fond du Lac,WI

Summary

Dedicated professional with experience in customer service and team collaboration. Known for strong organizational skills and effective communication, contributing to improved customer satisfaction and team cohesion. Eager to support workplace efficiency and enhance overall experiences.

Overview

7
7
years of professional experience

Work History

Resident Assistant

University of Wisconsin - Oshkosh
08.2024 - Current
  • Facilitated community-building activities to enhance resident engagement and foster a supportive environment.
  • Provided guidance and support to 30+ residents regarding university resources and conflict resolution strategies
  • Collaborated with staff to develop programs promoting diversity, inclusion, and wellness initiatives on campus.
  • Provided guidance and support to residents regarding university resources and conflict resolution strategies.

Behavior Technician

Guided Discovery
04.2025 - 10.2025
  • Provided one-on-one support to 6 clients with autism spectrum disorders, addressing unique behavioral needs.
  • Implemented individualized behavior intervention plans to support clients' developmental needs.
  • Collaborated with multidisciplinary teams to enhance therapeutic strategies and client outcomes.
  • Monitored and recorded client progress, adjusting techniques based on behavioral data analysis.

Server

Red Cabin At Green Acres
07.2023 - 05.2025
  • Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
  • Managed food and beverage orders accurately, ensuring timely delivery to tables ranging from 2 to 50.
  • Trained new servers on menu offerings and service standards, fostering team cohesion.
  • Maintained cleanliness and organization of dining area, adhering to health regulations.

Customer Service Representative

Kohls Department Store
08.2022 - 08.2023
  • Resolved customer inquiries through effective communication and problem-solving techniques, increasing sales by 10%.
  • Assisted in training new team members on systems and processes for improved service delivery.
  • Managed high-volume customer interactions via phone, email, and chat platforms effectively.
  • Streamlined processes to enhance response times and improve overall customer satisfaction ratings.

Education

Bachelor of Science - Psychology

University of Wisconsin - Oshkosh
Oshkosh, WI
05-2026

Skills

  • Time management
  • Critical - Thinking
  • Problem - Solving
  • Leadership
  • Project Management
  • Organizational Skills
  • Adaptability
  • Teamwork

Timeline

Behavior Technician

Guided Discovery
04.2025 - 10.2025

Resident Assistant

University of Wisconsin - Oshkosh
08.2024 - Current

Server

Red Cabin At Green Acres
07.2023 - 05.2025

Customer Service Representative

Kohls Department Store
08.2022 - 08.2023

Bachelor of Science - Psychology

University of Wisconsin - Oshkosh