Summary
Work History
Education
Skills
Accomplishments
Timeline
Generic

Shannan Smith

.
Paris

Summary

Dynamic Team Lead with a proven track record at Chili's, excelling in operations management and performance monitoring. Enhanced team effectiveness through strategic coaching and innovative training programs, driving significant improvements in productivity. Committed to fostering a collaborative environment while implementing process improvements that elevate employee engagement and satisfaction.

Work History

Team Lead

Chili's
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
  • Coached team members in techniques necessary to complete job tasks.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.

Training Coordinator

Texas Roadhouse
  • Coordinated logistics for training events, including scheduling facilities, securing necessary equipment, and managing participant registration.
  • Facilitated communication between trainers and participants before and after sessions to ensure clear expectations and follow-up support were provided as needed.
  • Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
  • Provided ongoing coaching and mentoring support for employees seeking professional growth and development.
  • Enhanced employee performance by developing and implementing comprehensive training programs.

Receptionist

Rankin Veterinarian Clinic
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Managed multiple tasks and met time-sensitive deadlines.

Education

Associate of Business Administration - Business And Accounting

DeVry University
Lisle, IL
05.2001 -

Billing And Coding Degree - Billing And Coding

High Desert Medical College
Temecula, CA
05.2001 -

Skills

Operations management

Performance monitoring

Process improvement

Coaching and mentoring

Production monitoring

Accomplishments

  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of up to 20 staff members.

Timeline

Associate of Business Administration - Business And Accounting

DeVry University
05.2001 -

Billing And Coding Degree - Billing And Coding

High Desert Medical College
05.2001 -

Team Lead

Chili's

Training Coordinator

Texas Roadhouse

Receptionist

Rankin Veterinarian Clinic

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