Shannan Snider
Naples,FL
Summary
Dynamic Office Manager with a proven track record at Snider Roofing, excelling in maintaining confidentiality and fostering a positive work environment. Skilled in customer care and relationship building. I enhanced customer service, ensuring client satisfaction and operational efficiency. Aiming to use my proven skills to effectively fill the position in your company.
Overview
18
18
years of professional experience
Work History
Office Manager/ Customer Service Representative
Hamlin's Custom Wood Flooring
02.2018 - 02.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client needs or concerns
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced bulling
- Facilitated positive work environment
Reseptionist/Hairstylist
Steel Magnolias Salon
03.2006 - 09.2010
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Promoted products and services on social media platforms to increase reach, engage with potential clients and showcase service portfolio.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- generated new clientele from recomedations/referrals from existing one
Education
Coventry High School
Akron, OH01-1998
Skills
- Active Listening: the ability to fully understand and respond to customers needs and concerns
- Positivity: Maintaining a positive helpful attitude even in challenging situations
- Conflict resolution
- Organizational Skills
- Customer service
- Adapts and learns quickly
Timeline
Office Manager/ Customer Service Representative
Hamlin's Custom Wood Flooring
02.2018 - 02.2024
Reseptionist/Hairstylist
Steel Magnolias Salon
03.2006 - 09.2010
Coventry High School
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