Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shannan Tafoya

Milton,PA

Summary

Administrative professional offering excellent communication, organization and computer skills. Meets deadlines and works with a high level of detail and adaptability.

Overview

14
14
years of professional experience

Work History

General Office Clerk

Weis Markets Inc
12.2021 - Current
  • Answering phones and directing inquiries to correct departments
  • Entering purchase orders
  • General office duties including copying, faxing and filing
  • Payroll for ~300 associates
  • Sorting inter-office mail
  • Tracking performance for selectors
  • Input store short orders as requested
  • Prepare billings for tractor trailer drivers
  • Order supplies for facility offices

Inside Sales Associate

Brodart Co.
03.2018 - 12.2021
  • Prospect accounts, upsell existing accounts, cross-sell products by placing phone calls to specified accounts in the Public, School and Academic Library markets as directed from assigned territories, referrals, project call lists or marketing campaigns to include tracking of outcomes and follow up on all leads as appropriate.
  • Handle incoming calls and emails to provide assistance to prospects and customers.
  • Provide assistance to other members of the sales team as needed.
  • Effectively resolve customer problems and issues with tact and diplomacy.

Patient Access Representative

Evangelical Community Hospital
07.2014 - 02.2018
  • Collecting accurate financial, biographical, and demographic information for hospital admissions and registrations
  • Verifying patient insurance benefits
  • Maintaining patient records, including scanning insurance cards and identification


Receptionist/Registrar

Setebaid Services
04.2011 - 07.2014
  • Kept reception area clean and neat to give visitors positive first impression.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Answered central telephone system and directed calls accordingly.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Responded to inquiries from callers seeking information.
  • Organized all new hire, security and temporary paperwork.

Education

Associate in Business Management - Marketing And Management

McCann School of Business And Technology
Sunbury, PA
01-2006

Skills

  • Filing systems
  • Maintaining records
  • Call handling
  • Mail handling
  • Excel spreadsheets
  • Verbal and written communication
  • Dedicated team player
  • Positive attitude
  • Professional and mature
  • Strong interpersonal skills
  • Office supplies management
  • Prioritizing work
  • Clerical support

Timeline

General Office Clerk

Weis Markets Inc
12.2021 - Current

Inside Sales Associate

Brodart Co.
03.2018 - 12.2021

Patient Access Representative

Evangelical Community Hospital
07.2014 - 02.2018

Receptionist/Registrar

Setebaid Services
04.2011 - 07.2014

Associate in Business Management - Marketing And Management

McCann School of Business And Technology

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