Summary
Overview
Work History
Education
Skills
Timeline
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Shannan Turner

Magalia,CA

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

21
21
years of professional experience

Work History

Bar Tender

Jen's Place
Paradise
06.2022 - 10.2022
  • Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Displayed and retained extensive knowledge of liquors, wines and entrees.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
  • Balanced daily registers and generated sales reports for management.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Completed regular bar inventories and daily requisition sheets.
  • Poured wine, beer and cocktails for patrons.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Collected and organized daily till totals and tips.
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.

Food Server and Bar Tender

Smokey Mountain Steak House and Lounge
Paradise, CA
02.2002 - 11.2018
  • Provided exceptional service to high volume of daily customers.
  • Retrieved prepared orders from kitchen areas and promptly delivered to guests.
  • Monitored inventory to provide needed supplies to servers and bartenders.
  • Completed final preparations of dishes and quickly delivered items to customers.
  • Calculated charges, issued table checks and collected payments from customers.
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
  • Set up tables and counters to prepare dining and serving areas.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Brewed coffee and distributed to guests.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Reset tables between guests, refilled condiments and wiped down surfaces.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Trained new employees to perform duties.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Filled condiments and napkin containers during slack periods.
  • Brought wine selections to tables with appropriate glasses and poured for customers.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Stocked service areas with supplies during slow periods.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Set up tables in between patrons to reduce wait times.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Presented menus and answered questions regarding items.

Education

Real Estate

Allied Real Estate School
Paradise
03-2010

Skills

  • Beverage Preparation
  • Food Service
  • Basic accounting
  • Health codes compliance
  • Menu Memorization
  • Food Preparation
  • Suggestive Selling
  • Payment Processing
  • Food Running
  • Sales and marketing
  • Complex Problem-Solving
  • Cash Register Operation
  • Sales expertise
  • Marketing and sales experience
  • Engaging personality
  • Service-oriented mindset
  • Outstanding customer service
  • Maintaining a clean bar
  • New Hire Training
  • Anticipating guest needs
  • Customer Service
  • Outgoing Personality
  • Inventory

Timeline

Bar Tender

Jen's Place
06.2022 - 10.2022

Food Server and Bar Tender

Smokey Mountain Steak House and Lounge
02.2002 - 11.2018

Real Estate

Allied Real Estate School

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Shannan Turner