Shannan Verello
Philadelphia,Pennsylvania
Summary
Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate day to day tasks.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
SERV Behavioral Health System, Inc.
Ewing, NJ
09.2020 - Current
- Provided administrative support to senior executives by proactively identifying potential issues and providing solutions to ensure smooth operations.
- Efficiently managed complex calendars for senior executives, ensuring seamless coordination of meetings, travel, and deadlines. Proactively identifying scheduling conflicts and adjusting priorities accordingly.
- Worked side-by-side the current EA, sharing responsibilities and effectively communicating daily functions to acquire an in-depth knowledge of daily operations.
- Served as liaison between departments to keep abreast of workflow deadlines.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors and callers with tact and diplomacy, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Maintained office supplies inventory by assessing, anticipating, and ordering needed supplies while maintaining budgetary guidelines.
- Assisted with the planning of special events by arranging catering services, securing venues and setting up in an aesthetic manner.
- Booked travel arrangements for senior managers accordingly.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service. Accepted deliveries and appointments with care and confidentiality.
- Processed invoices for payment using internal applications and heck requests.
Senior Admissions Coordinator
SERV Behavioral Health System
Ewing, NJ
12.2019 - 09.2020
- Mentored, trained, and supervised the Admissions team.
- Developed and implemented strategies to improve the admissions process decreasing timeline from 30 days to 21 days.
- Assisted in the review of referral packets, tiers, and other documents for admission decisions.
- Utilized excel to document data and track referral status.
- Collaborated with other departments within and outside Serv Achievements Center to deliver a seamless welcome into the care of our agency.
- Coordinated with family and IDT members to ensure that all admissions deadlines were met.
- Provided guidance to prospective individuals, support coordinating agencies, case management, Day Habilitation agencies, state representatives from CDU, and family members regarding program eligibility and options.
- Hosted events to promote services resulting in an influx of referrals.
Admissions Coordinator
Serv Behavioral Health System, Inc.
Ewing, NJ
09.2014 - 12.2019
- Conducted referral assessments in the field and provided feedback on eligibility, daily needs, and function of behavior.
- Maintained accurate records of admissions data and statistics.
- Provided guidance to prospective consumers regarding program requirements and options. Primary liaison of the admissions process from start to finish. Process included initial assessment, tour, dinner, day hab assignment, pre-placement meeting, admission and 30 day post meeting.
- Coordinated with Interdisciplinary Team members, and family members to ensure that information was accurate and deadlines were met.
- Organized campus visits for admitted students, including tours, meetings with faculty members, and information sessions.
- Answered inquiries from prospective students about admission requirements and procedures.
- Resolved any issues related to the admission process in a timely manner.
- Performed outreach activities such as attending college fairs and high school visits.
- Collaborated with other departments within the university to ensure smooth operations of the admissions office.
- Built relationships with local high schools counselors by providing them updates on college policies or changes.
- Managed communication between accepted students and other departments such as housing or financial aid offices.
- Helped patients with admissions process and adhered to state and federal laws.
- Conducted walk-in and scheduled facility tours for prospective students.
Education
Bachelor of Science - Communication Disorders
Pennsylvania State University
University Park, PA05-1997
Skills
- Administrative operations
- Detail-oriented self-starter
- Microsoft Outlook
- Strong Problem Solver
- Time Management
- Calendar Management
- Professional Communication
- Relationship Building
- Flexible team player
Years of Service
- Dedicated service for twenty-five years
- Selected to work within several departments throughout time at Serv BHS, Inc.
- Open for new challenges, eager to learn and grow
- Deep understanding of all the intricacies of Serv and each department making for a seamless transition
References
References available upon request.
Timeline
Administrative Assistant
SERV Behavioral Health System, Inc.
09.2020 - Current
Senior Admissions Coordinator
SERV Behavioral Health System
12.2019 - 09.2020
Admissions Coordinator
Serv Behavioral Health System, Inc.
09.2014 - 12.2019
Bachelor of Science - Communication Disorders
Pennsylvania State University
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