Shannara Hall
Brunswick,Ohio
Summary
Dynamic professional with a proven track record in organizational abilities and customer service, honed across roles from National City Bank to The Corkscrew Saloon. Excelled in team member training, enhancing operational efficiency and customer satisfaction. Demonstrated ability to exceed performance goals through exceptional service and team leadership.
Overview
18
18
years of professional experience
Work History
Private Child Caregiver
Self-employeed
03.2015 - 08.2024
- Transported children to and from school and extra-curricular activities.
- Taught children basic life skills, manners and personal hygiene.
- Provided developmentally appropriate activities for children.
- Coordinated playdates and outings to meet children's physical and social needs.
- Encouraged children to be understanding and patient with others.
Server
The Corkscrew Saloon
04.2009 - 11.2018
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Cultivated warm relationships with regular customers.
Bank Teller
National City Bank
07.2006 - 04.2009
- Educated customers on use of banking website and mobile apps.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Sold and cross-sold bank products to new and existing customers.
Education
High School Diploma -
Brunswick High School
Brunswick, OHSkills
- Schedule and routine management
- Organizational abilities
- Customer Service
- Multitasking Abilities
- Team Member Training
Timeline
Private Child Caregiver
Self-employeed
03.2015 - 08.2024
Server
The Corkscrew Saloon
04.2009 - 11.2018
Bank Teller
National City Bank
07.2006 - 04.2009
High School Diploma -
Brunswick High School
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